“Complacency is a state of satisfaction combined with an unawareness of potential danger, and it’s often characterized by one word: smug. Outstanding organizations know that
I sat next to 24-year-old Rachel on the plane who shared that her dad was a fan of QBQ! Just a complete coincidence—if there are
Even in a difficult economy, organizations must hire. And though “recruiting, interviewing, and selecting” is always important, it’s even more so when times are lean,
“If I agreed with you, we’d both be wrong.” Anonymous Conversations. We have them all the time. With family, colleagues, friends, our dog—even ourselves. They’ve
Managers, please, do not make three management mistakes:
When it comes to handling organizational change, there’s been little change. While in college a decade ago, Kristin was a bank teller. One day she
In spite of the continued wave of trendy training, “employee engagement” is not a program. Yep, you heard it here first. No matter what outside
Grab past QBQ QuickNotes here. Note: This QuickNote is longer than most, but covers a critical subject matter. So grab a cup of coffee
If you believe in Safety and it’s an initiative in your organization, enjoy this message from Chapter Eleven of the Flipping the Switch book. Purchase
QBQ! QuickNote® Outstanding! is Different Since “outstanding” means to stand out—and only a few organizations really do—then it makes sense to say that to be
