QBQ! Blogs

“Sorry, that’s our policy” = FAIL!

“Organizations that put polices before people fail everyone.” Outstanding! Have you taken the Myers-Briggs Type Indicator (MBTI)? The Millers have, and doing so has enabled

Personal Accountability: Doing My Job

I asked Molly, our twentysomething daughter, who has served as captain of soccer and basketball teams, “Molly, in your opinion, what makes an effective team?”

Do Not Train! Unless …

Here’s a question every organization can ask: What problem do we have that would be solved by a positive change in our people’s thinking, emotions,