Join our QBQ! Facebook Group today! Are you a coach? Before you say “No,” ponder how often you do coach. Consider what happens when we parent,
Join our QBQ! Facebook Group here! Our story of not outstanding customer service is from QBQ! book reader, Christina. Enjoy! My husband, a car mechanic,
Join our QBQ! Facebook Discussion Group! When in college and working at Wells Fargo, the oldest of seven Miller kids, Kristin, called me at lunchtime.
Please join our QBQ! Facebook Discussion Group here! This image still makes me laugh. A patron had spilled two ounces of coffee on the floor
Early in the COVID-19 days, my wise wife, Karen, said this could really hurt our son’s business. Michael and his wife, Casey, perform wedding videography
As our heavily damaged economy slowly comes back to life, I can’t imagine a more critical time to stand out. Said differently, it’s time to
What’s really behind a lousy customer service moment? Let’s find out … The Story A consumer told us of her experience with a popular quick-serve
Are your people tense? Worried? Annoyed? Frustrated? Are you hearing lousy questions like these?
Is your team diverse? Karen and I (and our four biological kids) are Caucasian. Our three adopted daughters are African-American. Son-in-law, Ricardo, is Mexican, and
Not in our QBQ! Facebook Discussion Group? Join here! Do you buy books for others? When Who Moved My Cheese? was the hot title, a
