QBQ! Blogs

Does “The Why” Always Matter?

As the <old> story goes … A husband wondered why his wife cut both ends of a ham off before placing it in the oven.

13 Consequences of Blame

Only when individuals engage in accountability, responsibility, and on-the-job ownership, will the very real dragons of finger-pointing, culprit-seeking, and blame be slain. This is when

Accountability: Words Are A Choice

SPECIAL OUTSTANDING! BOOK PRICING Grab your QBQ! book here or Amazon —————- Ever heard a politician say the wrong thing? The governor of New York told the citizens belonging to

Accountability: When Reasons Become Excuses

Needing a carton of Outstanding! books mailed out (our special pricing here), I messaged our 23-year-old carrier, Jocelyn. She’d been off work for a few

Be Outstanding, Make No Excuses

SPECIAL OUTSTANDING! BOOK PRICING HERE Life teaches us — if we’re open to the lesson — that all we can really control is ourselves. This

Outstanding Service Could Not Be Simpler

  I don’t know why, but nothing intrigues me more than outstanding customer service. Maybe it’s because, after 35 years in the training and development