I don’t use Spotify. Never have. Just not that into music. I am, though, into Personal Accountability. When I see it, I love it. Bet you
The Story When I finished teaching “Personal Accountability & the QBQ!” to a fine group, Monica approached me. She said … “I read QBQ! a
Only when individuals engage in accountability, responsibility, and on-the-job ownership, will the very real dragons of finger-pointing, culprit-seeking, and blame be slain. This is when
Yes, that’s me in the photo above on the right. It was 1976 and … I did not win that match. 👎🏻 As a guest on
SPECIAL OUTSTANDING! BOOK PRICING Grab your QBQ! book here or Amazon —————- Ever heard a politician say the wrong thing? The governor of New York told the citizens belonging to
Needing a carton of Outstanding! books mailed out (our special pricing here), I messaged our 23-year-old carrier, Jocelyn. She’d been off work for a few
SPECIAL OUTSTANDING! BOOK PRICING HERE Life teaches us — if we’re open to the lesson — that all we can really control is ourselves. This
I don’t know why, but nothing intrigues me more than outstanding customer service. Maybe it’s because, after 35 years in the training and development
When my personal experience at the Rockbottom Restaurant became Chapter One of the QBQ! book — “Jacob and the Diet Coke” — little did I know
Do the best organizations strive to get better? They sure do as they work toward achieving that highest level of exceptionalism. What we simply call
