Making Ownership Happen!
Please join our QBQ! Facebook Discussion Group here! This image still makes me laugh. A patron had spilled two ounces of coffee on the floor
John G. Miller
September 23, 2020
Please join our QBQ! Facebook Discussion Group here! This image still makes me laugh. A patron had spilled two ounces of coffee on the floor
What’s really behind a lousy customer service moment? Let’s find out … The Story A consumer told us of her experience with a popular quick-serve
WARNING: This might offend — “Leadership” is the most over-emphasized ability, over-used buzzword, over-stressed quality, and the most misunderstood concept in the organizational world today.
ALERT!!! Amazon has a wonderfully low price on all versions of the Outstanding! book here! Backbone of America I ran into a gal I graduated with
Feedback is good. Without it, how do I improve? “So, all I have to do, Beth, is push this button to evaluate you?” I asked
I’ve always loved this question: “What’s the most important leg of a 3-legged stool?” The answer is, of course, obvious. How about this question, though:
As Karen and I dined at a Denver-based restaurant chain, the manager, Nate, stopped by our table to see how we were doing. One thing
Outstanding! 47 Ways To Make Your Organization Exceptional This organization with more than 2,630 stores is very likely outstanding, but on this day, a franchise owner
Looking for training that works? Click here. “Dad, I didn’t know you could do that!” declared thirtysomething daughter, Tara, grinning ear-to-ear. Little 4-year-old McKenna loved
Our mission at QBQ, Inc. is Making Personal Accountability a Core Value, so this is our question for you: Is personal accountability a core and guiding