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This image still makes me laugh. A patron had spilled two ounces of coffee on the floor … and the staff had put up a warning sign! What’s your first thought? Mine was, How ’bout just wiping it up? Isn’t that what you’d do at home?
Truth be told, the barista team behind the counter was busy exchanging views on their past and present romantic relationships.
Yep, they could be overheard.
Not spoken, but clearly voiced through lack of action, were three statements that can destroy any organization:2 CommentsBy John G. Miller