Please join our QBQ! Facebook Discussion Group here! This image still makes me laugh. A patron had spilled two ounces of coffee on the floor
What’s really behind a lousy customer service moment? Let’s find out … The Story A consumer told us of her experience with a popular quick-serve
WARNING: This might offend — “Leadership” is the most over-emphasized ability, over-used buzzword, over-stressed quality, and the most misunderstood concept in the organizational world today.
ALERT!!! Amazon has a wonderfully low price on all versions of the Outstanding! book here! Backbone of America I ran into a gal I graduated with
Feedback is good. Without it, how do I improve? “So, all I have to do, Beth, is push this button to evaluate you?” I asked
I’ve always loved this question: “What’s the most important leg of a 3-legged stool?” The answer is, of course, obvious. How about this question, though:
Comment on this post and be entered into our drawing* to win an autographed set of QBQ! and Flipping the Switch books! As Karen and I
Outstanding! 47 Ways To Make Your Organization Exceptional This organization with more than 2,630 stores is very likely outstanding, but on this day, a franchise owner
Looking for training that works? Click here. “Dad, I didn’t know you could do that!” declared thirtysomething daughter, Tara, grinning ear-to-ear. Little 4-year-old McKenna loved
Our mission at QBQ, Inc. is Making Personal Accountability a Core Value, so this is our question for you: Is personal accountability a core and guiding
