QBQ! Blogs

Ownership Is Outstanding!

If you’ve read Outstanding!, then you know all about the “47 ways to make your organization exceptional.” If you haven’t, here’s the list. Well, author’s prerogative—I’m adding a 48th:

Be Outstanding … Do Not Get Fired!

We all know that organizations fire people, but as we say in Outstanding!, people fire organizations. Recently, while conducting a “Be Outstanding!” day of training

Outstanding Service Lives!

A longtime client and friend to QBQ! sent us this email. Completely in his own words, Kim Stephens shares this story. Outstanding service – it’s

Accountability: Say It, Do It!

The point of this missive is not to pick on a nice guy, but to show how easy it is to say, “I believe in

Personal Accountability … Bengy Style!

Personal Accountability … Bengy Style! Need to buy a car? If so, then here’s where you go: Mountain States Toyota, Denver, Colorado. Why? Because they

Outstanding! Happens in Moments

QBQ! QuickNote® Outstanding Happens in Moments Our QuickNote story is from Antonio in Indiana, an Outstanding! reader. —————————————- John, I ordered Outstanding! the minute it

QBQ QuickNote: Make No Excuses!

Daughter Tara, while a high school senior, came home one weeknight after I’d turned in and typed out a note on my laptop. This is

Outstanding! Organizations Don’t Do This …

Two minute video message from John G. Miller about new Outstanding! book. Our story today comes from José in California. Enjoy! ——————— John, you’re totally