QBQ! Blogs

Lousy Customer Service Starts At The Top

Silly me. Every time I think the corporate world has a handle on this “customer service” thing, I hear an anecdote like the one below. When

The Simplicity of Being Outstanding

Lie: The customer is always right. Truth: The customer is always the customer.   In Outstanding! we included a chapter titled, Never Forget Who Pays

JUST199WORDS: Millennials Get the Job Done

Inspired by last week’s Ansel @ Alamo piece, Dan of Hubbard Family Swim shares this story about two Millennials, Erin and Erin: John, I witnessed a

Ansel @ Alamo: Accountability in Action

Michael Pemberton is president of UNIQUE Paving Materials. UNIQUE employs 40+ people and has been adding value to our economy since I was a one-year-old.