Silly me. Every time I think the corporate world has a handle on this “customer service” thing, I hear an anecdote like the one below. When
As dinner wound down at the well-known steakhouse, our server, Joey, brought dessert and coffee. Now, just so you know, each of us in our
Happy 2015 to all! Our first blog of the year is longer than usual, but worth reading and applying. So grab a cup of coffee
Lie: The customer is always right. Truth: The customer is always the customer. In Outstanding! we included a chapter titled, Never Forget Who Pays
Inspired by last week’s Ansel @ Alamo piece, Dan of Hubbard Family Swim shares this story about two Millennials, Erin and Erin: John, I witnessed a
Michael Pemberton is president of UNIQUE Paving Materials. UNIQUE employs 40+ people and has been adding value to our economy since I was a one-year-old.
David, a Rockwall, Texas Costco photo customer, shares the secret to winning him over forever: My posters were done when promised. They took the time
*JUST99WORDS I dropped my family at the San Diego airport and drove the mini-van to the Hertz facility. Once parked, I headed toward the Hertz
“Organizations that put polices before people fail everyone.” Outstanding! Have you taken the Myers-Briggs Type Indicator (MBTI)? The Millers have, and doing so has enabled
Now that we have a daughter working at Target (“Cool Managers” blog), I’ve learned a bunch about the challenges—headaches!?—of managing a retail store. And here’s
