The Philosophy In Flipping the Switch (the companion to the QBQ! book), we write this: “Organizations don’t serve people, individuals serve people. In the customers’ eyes the
Would you agree that some organizations seem to purposely choose to lose customers? It’s as if they go out of their way to do so.
Our most recent blog below (don’t miss our giveaway!) was titled “13 Reasons NOT To Be In Retail.” Here’s someone who is perfect for retail! I
The Premise There are many jobs where a person never interacts with the public, but retail isn’t one of them. Whether serving food and drink at Olive Garden or
Help us choose a name/title for our new QBQ! podcast! Vote here. Please enjoy—and share on—outstanding customer service “Do’s and Don’ts” based on three QBQ!
Want to win this set of autographed books? Send us your best customer service story. If we publish it, you win! Email your story to John@QBQ.com
Want to win an autographed copy of the Outstanding! book? See below! An email came to us that you should only read if you love outstanding
Buy THE QBQ! WORKBOOK – Make Personal Accountability a Core Value! Tara, #2 of seven Miller offspring—a mom with two kids of her own— watches for
Pre-order our new tool for practicing ACCOUNTABILITY: The QBQ! Workbook Amazon IndieBound Indigo Books-A-Million When I wrote the QBQ! book,
Amanda – Tony’s bride – thumbing for a ride! Tony, a QBQ! training distributor for ten years, just retired. We were proud to have him
