Is providing outstanding customer service complicated? Let’s hear from Antonio, reader of Outstanding! John, we gutted and remodeled our kitchen. Almost complete, it looked amazing! We
From QBQ! reader, Brian: John, my wife, Kim, and I were out of state and required a cashier’s check. Entering the Norwalk, CA Wells Fargo
A meaningful moment for us is when a reader of QBQ! The Question Behind the Question applies our message of Personal Accountability in ways we’d
Readers of the QBQ! book have sent us many great customer service stories. They do this when they experience a moment that brings them right
Our favorite KFC drive-thru failed to give us 3 of 4 large coleslaw sides we’d ordered. Foolishly, my wife and I didn’t check the bag
Is the American consumer spoiled? Demanding? Greedy? Have we become a bunch of entitled brats? Or worse yet—a nation of … consumer victims?! Let’s call our topic Consumer
Some stories about being outstanding are so outstanding, they speak for themselves. So let’s get right to it! Our story comes from a believer in
When it comes to the airline industry, there is so much negative stuff. How ’bout we share a positive airline piece on customer service and
GIVEAWAY!!! Comment to possibly win 6 (yes, six!) FREE QBQ! books! There are many terrific aspects of being an author/speaker. One is when people have an outstanding
Outstanding! 47 Ways To Make Your Organization Exceptional This organization with more than 2,630 stores is very likely outstanding, but on this day, a franchise owner
