Outstanding Service Is Always Delivered In Moments
My wife, Karen, is a loyal patron of a local coffee shop—part of a big chain. One minor incident won’t make her quit them. And
John G. Miller
January 29, 2026
My wife, Karen, is a loyal patron of a local coffee shop—part of a big chain. One minor incident won’t make her quit them. And
We rarely get two customer service stories from the same person, but Rick Henderson—a QBQ! reader—sent us these. I feel compelled to share them since
Guest post by Kristin E. Lindeen, The QBQ! Daughter After a hectic week of business travel and kids’ activities bleeding into a busy weekend, I
When speaking on “Personal Accountability and the QBQ!” we’ll ask audiences—tongue-in-cheek—if they are in a competitive business. 😉 No client crowd has yet to say
One chapter in Outstanding! is titled “Never Forget Who Pays the Bills.” Yet, some people do. I witnessed an airlines gate agent in Richmond, VA,
On her front lawn chatting with friends, Miller Offspring #2 (of 7) saw some boys grab an item from the street. It was a wallet.
“You’re hired!” That’s what a QBQ, Inc. prospective client told Kristin—booking her for two QBQ! speaking engagements—and it happened for several reasons. It helped that
Our 5-year-old Kenmore/Sears fridge (made by LG) quit. We all know that’s not good on any day of the year. One vendor said they were
Once in a while, a story arrives from an Outstanding! or QBQ! reader that truly sums up what Personal Accountability looks like. And we’re always
Serving customers, building loyalty, and being outstanding are not that complicated. Rich, an Outstanding! and QBQ! reader, tells us all about it. Enjoy the simplicity—and