Reasonable people know mistakes happen. How do I know this to be true? Examples like the one below. This is a story of a vendor solving a problem that the vendor itself created — and yet the customer is still “wowed.” It’s not rocket science — people just want to work with people who … care.
Leave a commentBy John G. Miller
John, when we place an order with a supplier using their automated purchasing system, the pricing is quoted by them and approved by us seamlessly. A couple of days later, we receive emails from the vendor informing us the product has been shipped and providing an ETA. It’s all very slick.
Recently, several days after I placed three orders, the usual emails had not been received. Upon checking, I discovered no materials were en route.