QBQ! Blogs

20 Thoughts Accountable People Think

It is forever true: I am a product of my thinking. How I live today is driven by how I thought yesterday. I will act tomorrow based

Outstanding Service Could Not Be Simpler

  I don’t know why, but nothing intrigues me more than outstanding customer service. Maybe it’s because, after 35 years in the training and development

Diet Coke or Mustard — It’s QBQ! Service

When my personal experience at the Rockbottom Restaurant became Chapter One of the QBQ! book — “Jacob and the Diet Coke” — little did I know

The Time To Be Outstanding Is NOW!

As our heavily damaged economy slowly comes back to life, I can’t imagine a more critical time to stand out. Said differently, it’s time to

199 WORDS: The Simplicity of Being Outstanding!

Is providing outstanding customer service complicated? Let’s hear from Antonio, reader of Outstanding! John, we gutted and remodeled our kitchen. Almost complete, it looked amazing! We

The QBQ! Essence: Serving People

A meaningful moment for us is when a reader of QBQ! The Question Behind the Question applies our message of Personal Accountability in ways we’d