20 Thoughts Accountable People Think
It is forever true: I am a product of my thinking. How I live today is driven by how I thought yesterday. I will act tomorrow based
John G. Miller
October 3, 2022
It is forever true: I am a product of my thinking. How I live today is driven by how I thought yesterday. I will act tomorrow based
I don’t know why, but nothing intrigues me more than outstanding customer service. Maybe it’s because, after 35 years in the training and development
When my personal experience at the Rockbottom Restaurant became Chapter One of the QBQ! book — “Jacob and the Diet Coke” — little did I know
Do the best organizations strive to get better? They sure do as they work toward achieving that highest level of exceptionalism. What we simply call
Join our QBQ! Facebook Group here! Our story of not outstanding customer service is from QBQ! book reader, Christina. Enjoy! My husband, a car mechanic,
Reasonable people know mistakes happen. How do I know this to be true? Examples like the one below. This is a story of a vendor
As our heavily damaged economy slowly comes back to life, I can’t imagine a more critical time to stand out. Said differently, it’s time to
Is providing outstanding customer service complicated? Let’s hear from Antonio, reader of Outstanding! John, we gutted and remodeled our kitchen. Almost complete, it looked amazing! We
From QBQ! reader, Brian: John, my wife, Kim, and I were out of state and required a cashier’s check. Entering the Norwalk, CA Wells Fargo
A meaningful moment for us is when a reader of QBQ! The Question Behind the Question applies our message of Personal Accountability in ways we’d