QBQ! Blogs

Marriage: Learning, Growth, and Change

 Got marriage? Karen and I do—almost 43 years. And this marriage is in its best shape ever.  Is your marriage healthy? We weren’t for a long

Only 199 Words: Eliminate “Yeah, buts”

Super succinct! Dive in … Yeah-but-itis is a negative habit that looks and sounds like this: A CEO apologizes for layoffs yet people question, “Yeah,

JUST 225 WORDS: Do I Play The Blame Game?

No matter how well we think we know and practice the QBQ! book’s message of Personal Accountability— blame can creep into our lives. We must

199 WORDS: The Simplicity of Being Outstanding!

Is providing outstanding customer service complicated? Let’s hear from Antonio, reader of Outstanding! John, we gutted and remodeled our kitchen. Almost complete, it looked amazing! We

199 WORDS: The Power In NOT Responding

Recently, a person’s sarcastic, harsh words wounded me. Key people in my life were indignant for me and encouraged me to respond. I didn’t. Trust

199 WORDS: What Would YOU Have Said?

I spoke in Ithaca, NY on “Personal Accountability” in Warren Hall to 100 Cornell University students. It was … surreal. I took classes in Warren,