Got marriage? Karen and I do—almost 43 years. And this marriage is in its best shape ever. Is your marriage healthy? We weren’t for a long
Super succinct! Dive in … Yeah-but-itis is a negative habit that looks and sounds like this: A CEO apologizes for layoffs yet people question, “Yeah,
Humans seem hardwired to play victim, making us susceptible to asking victim-oriented questions: Why is this happening to me? Why can’t I get a break?
No matter how well we think we know and practice the QBQ! book’s message of Personal Accountability— blame can creep into our lives. We must
Is providing outstanding customer service complicated? Let’s hear from Antonio, reader of Outstanding! John, we gutted and remodeled our kitchen. Almost complete, it looked amazing! We
Recently, a person’s sarcastic, harsh words wounded me. Key people in my life were indignant for me and encouraged me to respond. I didn’t. Trust
From QBQ! reader, Brian: John, my wife, Kim, and I were out of state and required a cashier’s check. Entering the Norwalk, CA Wells Fargo
I spoke in Ithaca, NY on “Personal Accountability” in Warren Hall to 100 Cornell University students. It was … surreal. I took classes in Warren,
