Ally and I had a LinkedIn chat the other day, and at least three messages came from it:
- The foundation of success is personal accountability.
- Outstanding organizations hire character over credentials.
- The “older” generation must teach/model personal accountability.
My exchange with Ally … enjoy!
Dear Mr. Miller:
I can still remember the first time I read the QBQ! book and thought, How can such a simple concept make so much sense?!
I will never forget the waiter and Diet Coke story … probably one of my favorites. That story helps me every day in what I do.
I received the QBQ! book when I was 15. I had reached out to a mentor at school about finding a part-time summer job and he told me before he would help me find a job he wanted me to read this book called “QBQ!”
As a 15-year-old, of course, I rolled my eyes and thought, Well, this book isn’t going to get me a job!
Funny enough, it did—in the food service industry. And then, by putting QBQ! into action each day I was promoted in three months to assistant manager at 16!
All because I asked accountable questions—QBQs!
QBQ! also helps me in accepting change and responding to high-stress situations in more positive, efficient ways.
Now that I work in the healthcare industry and will soon earn my degree in health care administration, I know one of my job duties will be to hire people. I will make it my goal to have all of my employees read this book and participate in a group discussions about the importance of taking personal accountability and letting go of the victim mentality!
Mr. Miller, your book changed my life in that one night that I read it front to back at age 15.
Thank you! Thank you! Thank you!!!
What can I add? Not much, except this: If Ally is our future, we’re gonna be okay.