When it comes to the airline industry, there is so much negative stuff. How ’bout we share a positive airline piece on customer service and commitment? 😎
Enjoy this outstanding customer service story from QBQ! reader, Spencer Werness, of the Twin Cities, Minnesota airport …
Spencer Werness of Delta Airlines—you won the “stash” of 6 FREE QBQ! books! Congratulations!
The Miller marriage is healthy—and I have proof!
We cleaned our garage over the weekend with NO disagreements over when to do it, how to do it, and where stuff should go.
No tension, no arguing, no fighting. We were not the Bickersons on Saturday, but rather the harmonious Millers.
Miraculous.
For many years our 7 children wanted to “run for the hills” whenever Mom and Dad said, “Kids, we’ll be cleaning the garage today.”
Not anymore, though. And … I feel I need to add this clarification:
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There are many terrific aspects of being an author/speaker. One is when people have an outstanding experience, they think of your message. Honoring!
In this case, it’s about QBQ!-esque customer service. Enjoy this story from Travis, a true believer in the QBQ! book and its message of Personal Accountability.
Continue ReadingIt is often said our world’s woes can be traced to a “breakdown of the family.” So I got thinking, What exactly breaks a family down? What damages relationships, drives people apart, and creates estrangement?
I believe exploring what we might do wrong is as healthy a learning process as studying the right things to do. So let’s look at one dozen mistakes that when made truly hurt families.
I’ve always loved this question: “What’s the most important leg of a 3-legged stool?” The answer is, of course, obvious.
How about this question, though: “Who’s the most important member of a team?” Isn’t the answer also—all of them?
I’ve had some Big Bad Voodoo Daddy music for years and often jump right into it when exercising. Today, though, I decided to watch this terrific group here:
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In our blog, The Solution Is Right In Front of Me, I stated, “My life can and will be better when I choose to make it better. Anything else is blame, whining, procrastination, and victim thinking.”
Many Amen!-type comments arrived, but Alicia objected by email:
“John, self-effort will get a person off the couch and can improve a life (compared to being a slug), but self-effort alone is not the determining factor in achieving success. There are many other factors. To believe that is not ‘victim thinking.’”
That’s okay. Nice people can disagree nicely.
But then Lori sent a comment. Well, more of a story that we’ll share now.
The Lori Story
Continue ReadingLeave a comment on this blog and your name will be entered into our drawing for a signed Raising Accountable Kids book. So, jump right in!
On our QBQ! Facebook page, I posted, “My success begins and ends with my choices.” Many folks said, “Amen!”
Except for one guy. He wrote …
“How luck and random events play into the affairs of humankind must be considered. It’s surely fortunate to be born in the U.S., have the name of Trump, be healthy, and so on—but making good choices isn’t easy when the options are opaque, incomprehensible, or too numerous to master.”
Huh?
To be honest, this type of “rationale” exhausts me. Call me simple-minded, but I believe this:
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As Karen and I dined at a Denver-based restaurant chain, the manager, Nate, stopped by our table to see how we were doing. One thing led to another, and—as is my wont—I mentioned the QBQ! book to him and gave my usual 15-second book summary. It goes like this:
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If you believe in Personal Accountability, Like/Follow QBQ! on Facebook here!
How do you know if Personal Accountability is a core value of your organization? How about the QBQ! methodology for practicing Personal Accountability—is it inculcated in your culture? Let’s find out!
3 criteria to determine if “QBQ! Inculcation” has happened!
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Skimming a recent Facebook debate, a comment made by a dad caught my eye. In a good way, he masterfully shut down the argument.
As his debate opponent lamented what is “happening to our world” and fretted about how “the children” will be affected, this wise father calmly replied, “I don’t worry about my kids. I didn’t raise victims.“
Well done, Dad. As Shakespeare wrote, “Brevity is the soul of wit.”
Let me now say what that father said in different words:
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