SPECIAL OUTSTANDING! BOOK PRICING HERE Life teaches us — if we’re open to the lesson — that all we can really control …

Watching a 1997 movie, I witnessed a line of dialogue that really caught my attention. The female star, who had been kidnapped …

Since 1976, Karen Elizabeth Giles Miller and I have been “hanging out,” as the kids say today. And married since 6/21/80. It was a …

Join our new parenting Facebook Group: “Raising Accountable Kids” Our son, Michael, gave me an odd compliment: “Dad will say a ton of …

Stuart emailed us saying, “QBQ! totally changed my life.” I wanted to know more, so I typed, “Wonderful, Stuart! How did our …

I’ve been teaching “Personal Accountability and the QBQ!” since 1994. Kristin, our oldest offspring, has been doing so since 2008. Thankfully, this …

Are you willing to make mistakes and wise enough to not repeat those mistakes?

  I don’t know why, but nothing intrigues me more than outstanding customer service. Maybe it’s because, after 35 years in the …

When my personal experience at the Rockbottom Restaurant became Chapter One of the QBQ! book — “Jacob and the Diet Coke” — little …