QBQ!

Parenting: Introspection by Parents Is a Good Thing!

When my wife, Karen, and I decided to write “Parenting the QBQ Way” we certainly didn’t know how it would impact people. But if it does nothing more than help parents engage in some “looking in the mirror” introspection, then it’s helped moms and dads and their families immeasurably. Parenting is such an awesome role and…

Personal Accountability: The Better Path

Have you ever heard questions such as … “Why don’t I ever get a break?” “When will people be nicer to me?” “Who’s going to start giving me what I deserve?” “Why don’t others understand me better?” If you have, you’ve witnessed some bad stuff: Victim/entitlement thinking, blame, finger-pointing, and procrastination. The truth is most…

Enjoying that QBQ! book

We get some nice notes around here regarding the QBQ! book. Hard not to share one now and then. So, here we go! Good afternoon! I just wanted to take some time to say what a help your book has been to me. It is passing through my small branch. I won’t lie, I heard…

The QBQ! Pledge

Yesterday we sent out a QBQ! QuickNote titled “Take the QBQ! Pledge.” And I have been delighted to see soooooo many folks email back and say, “I will!” and “I do!” How about you? Here it is: I promise to practice personal accountability in all I do, working tirelessly to model this success principle for…

Real People Read QBQ!

Sometimes, you get a note from a customer that you just want to share with everyone! A VP of Verizon Wireless sent us this note. A fan of the QBQ! book, she bought one for each person on her team and took them through it in an old-fashioned book discussion. Here is real feedback from…

QBQ! in Action

To many, Personal Accountability is just a concept, an idea. But, in action form, it can look like this. Here’s an email I received from Tom Mustin, CBS4 anchor:

QBQ! Challenges Thinking

Whenever a QBQ! QuickNote goes out we get a bunch of responses, especially on one like we sent two days ago since it had “politics” in the title. Get it here. Anyway, here is a gal at Purdue U. who saw me speak on “Personal Accountability and the QBQ!” there in 2007 who continues to believe…

Outstanding Service Lives!

A longtime client and friend to QBQ! sent us this email. Completely in his own words, Kim Stephens shares this story. Outstanding service – it’s just not that complicated! Enjoy! Hi, John! My recent stay at the Courtyard by Marriott Boston-Raynham completely reminded me of Chapter 24 in Outstanding! and how great service is “doing…

Accountability: Say It, Do It!

The point of this missive is not to pick on a nice guy, but to show how easy it is to say, “I believe in accountability!”—and then not practice it. A month ago we had a gent named Kyle, representing a large landscaping firm, come to our house to talk about a major project. Kyle…

Clarifying Accountability

Dear QBQ! team, I purchased the QBQ! book from Dave Ramsey’s website and love it! So much so, that I keep it on my desk and refer to it often before meetings, traveling, weekends—about anytime I need to be reminded of what personal accountability really means and how to practice it. Recently, a colleague borrowed…