QBQ!

“Owning Safety” – from Flipping the Switch

If you believe in Safety and it’s an initiative in your organization, enjoy this message from Chapter Eleven of the Flipping the Switch book. Purchase it at our site or Amazon: “Owning Safety” Sometimes a problem or situation can be owned by the wrong people. Ron Pote, an expert on safety in the workplace, told…

Beat the Ref

Beat the Ref Chapter 16 of the QBQ! book My father, Jimmy Miller, was head wrestling coach at Cornell University in Ithaca, N.Y., for more than 25 years. When he sent me out to the mat, he’d always remind me I had three people to beat that day: my opponent, myself, and the referee. That…

Personal Accountability When It Counts

It Could’ve Been Worse! Serving as a church youth leader, I was taking middle school students to a camp in the Rocky Mountains along with three other adult volunteers. The youth pastor had organized several borrowed vehicles for the journey. I was driving a mini-van packed to the brim with six noisy girls and their…

The Man Who Thinks He Can!

My dad, Coach Jimmy Miller, lead the Cornell University wrestling team from 1949-1975. All the years I was growing up, he had posted on the wall of the Teagle Hall wrestling room on the Cornell campus this poem. Many years later it’s still one of my favorites!: The Man Who Thinks He can by Walter…

Outstanding Holidays Don’t Just Happen

QBQ! QuickNote® Outstanding Holidays Don’t Just Happen The holidays. A season all about Family, Faith, and Friends. For many, it’s also a time of Food, Football, Festivities, Fun—and Freedom. Not just the blessing of living in a “free country,” but also maybe—just maybe—a little less tied to our jobs and a little more sleeping, puttering,…

Be a Blame Buster!

Note: Don’t miss the Application Exercise at the end of this QuickNote! I suppose we all have a phrase or two that we can’t stand hearing. Here’s one for me: There’s plenty of blame to go around! Often spoken by someone in the media, it’s a phrase that has become prevalent. Possibly because blame has…

QBQ!: I Am Not a Victim!

Kevin Brown, Director of Franchise Sales for SERVPRO in Nashville, TN—a QBQ! believer and Miller friend— makes me think when he says, “Life is fair … bad things happen to all of us.” How often, though, do we think life is not fair? Ever made statements like these? The bank got us a “no interest”…

Outstanding! is Different

QBQ! QuickNote® Outstanding! is Different Since “outstanding” means to stand out—and only a few organizations really do—then it makes sense to say that to be outstanding is to be different. It’s also true that Outstanding!—the book—is different. That is, it’s different from my other two. Yet there is commonality. “This book will do for organizations…

Outstanding! works!

It’s emails like this that warm the heart of any author: Hey John: Just wanted to let you know I picked up “Outstanding” and have not been able to put it down. It has been great reading and even more fun beginning to implement some of the ideas in my second year in Worcester! Thanks…

Personal Accountability … Bengy Style!

Personal Accountability … Bengy Style! Need to buy a car? If so, then here’s where you go: Mountain States Toyota, Denver, Colorado. Why? Because they are outstanding! Ask for Bengy Martinez—the happy salesperson with the big smile (email him at [email protected]). Let me tell you, Bengy is a star. And like every star, he has…