I’ve been teaching “Personal Accountability and the QBQ!” since 1994. Kristin, our oldest offspring, has been doing so since 2008. Thankfully, this …

Are you willing to make mistakes and wise enough to not repeat those mistakes?

  I don’t know why, but nothing intrigues me more than outstanding customer service. Maybe it’s because, after 35 years in the …

When my personal experience at the Rockbottom Restaurant became Chapter One of the QBQ! book — “Jacob and the Diet Coke” — little …

We’ve probably all been admonished at some point to “Stop complaining!” Amiright? Addictions can be tough to break, though. Question: Are you …

1966 Millers with The QBQ! Guy being cool with fingers in ears. Question: Do you blame Mom and/or Dad for how your …

Who ‘ya gonna call? Blame Busters! We’ve been working to bust blame at QBQ, Inc. for a long time. Given the human …

Joe Walsh, longtime rocker and member of the Eagles, nails addiction in his “One Day At A Time” lyrics. (Video here) An …

Do the best organizations strive to get better? They sure do as they work toward achieving that highest level of exceptionalism. What …