When we published this fun customer service piece—Personal Accountability = Being Outstanding!—our story’s hero, Jamar, surprisingly saw it and commented: “I come …

Are you into labels? “I’m having a lousy day” has become, “I’m suffering from … anxiety.” “I need to work on concentrating, …

Once in a while, a story arrives from an Outstanding! or QBQ! reader that truly sums up what Personal Accountability looks like. …

Serving customers, building loyalty, and being outstanding are not that complicated. Rich, an Outstanding! and QBQ! reader, tells us all about it. …

As I traveled a highway at 60+ MPH in a 55 MPH zone, a state trooper pulled up on my left, looked …

I was actually present in 1974 when this photo was taken. Scaffolding had been rigged with ropes and pulleys to hoist a …

Solid principles are required to successfully withstand the pressures of daily living. My sister sent this photo of her Ohio tree that …

One of our “Personal Accountability & the QBQ!” training distributors, in her 70s and retiring from consulting, emailed … “John, I reviewed …

 Got marriage? Karen and I do—almost 43 years. And this marriage is in its best shape ever.  Is your marriage healthy? We weren’t …