Our veterinarian is featured in the Outstanding! book in Chapter Twenty—“Be Flexible: Put People Before Policies”—as an example of not-so-great customer service. Unnamed, of course.
Unnamed because “Dr. D” is a nice guy and a terrific doctor for our pets. But the good doc needs to wear his other hat, though I fear he’s misplaced it.
SMALL BUSINESS OWNER.
Let me be transparent regarding my veterinarian philosophy:Continue Reading