In this candid photo (boldly taken without asking 😉), we see boss Chad. Yes, people today prefer “leader” but “boss” still works …

Our view of excuses as presented in The QBQ! Facebook Group: The day I quit making excuses is the day I grow …

Our photo is an all-time fav. In 1983, when my dad crossed the country on AmTrak to visit my wife and Miller …

When we published this fun customer service piece—Personal Accountability = Being Outstanding!—our story’s hero, Jamar, surprisingly saw it and commented: “I come …

Are you into labels? “I’m having a lousy day” has become, “I’m suffering from … anxiety.” “I need to work on concentrating, …

Once in a while, a story arrives from an Outstanding! or QBQ! reader that truly sums up what Personal Accountability looks like. …

Serving customers, building loyalty, and being outstanding are not that complicated. Rich, an Outstanding! and QBQ! reader, tells us all about it. …

As I traveled a highway at 60+ MPH in a 55 MPH zone, a state trooper pulled up on my left, looked …

I was actually present in 1974 when this photo was taken. Scaffolding had been rigged with ropes and pulleys to hoist a …