A New Year look into the mirror with 13 Personal Accountability questions. Use them alone or with your team, family, and friends! …

Our 5-year-old Kenmore/Sears fridge (made by LG) quit. We all know that’s not good on any day of the year. One vendor …

Sometimes, I’ll email potential vendors to see if and how they’ll respond. It’s like a test. Is that wrong? 😆 Email has …

A phenomenon I’ve noticed:  People who embrace the QBQ! book’s message of Personal Accountability—and refuse to engage in victim thinking—sometimes support other folk’s victim-itis. Even …

Our customer service comprises quality, speed, and pricing—please choose two. 😆 I saw the sentiment above around 1990. Never forgot it. When …

In this candid photo (boldly taken without asking 😉), we see boss Chad. Yes, people today prefer “leader” but “boss” still works …

Our view of excuses as presented in The QBQ! Facebook Group: The day I quit making excuses is the day I grow …

Our photo is an all-time fav. In 1983, when my dad crossed the country on AmTrak to visit my wife and Miller …

When we published this fun customer service piece—Personal Accountability = Being Outstanding!—our story’s hero, Jamar, surprisingly saw it and commented: “I come …