Be Like Humble Servant, Captain Terry!

One of our favorite stories ever. Enjoy, share! John and Kristin

servant, servant leadership, leadership, qbq, accountability

I arrived at the Cleveland airport for my flight feeling dread. I had to get to Portland, Oregon that night, and I was taking the last flight west. On top of that, I had to connect through the always chaotic O’Hare International Airport.

We pulled away from the gate on time, but then a “ground hold” happened. Going nowhere, my worry meter kicked in.

Meanwhile, I was sitting next to a United Airlines pilot — Captain Terry Callaghan — who was catching a ride to O’Hare to pilot a flight to Germany. Airline pilots operate in a hierarchical, seniority-based system, and only the most senior pilots fly the foreign routes. Add that to his captain’s hat and distinguished gray hair, and I knew he was an experienced professional. He was able to explain the reasons behind our delay, which helped a little, but I still needed to be in Portland that night — and we were losing precious minutes fast.

We finally took off …

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Making Ownership Happen!

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ownership, accountability, managing people, management skills

This image still makes me laugh. A patron had spilled two ounces of coffee on the floor … and the staff had put up a warning sign! What’s your first thought? Mine was, How ’bout just wiping it up? Isn’t that what you’d do at home?

Truth be told, the barista team behind the counter was busy exchanging views on their past and present romantic relationships.

Yep, they could be overheard.

Not spoken, but clearly voiced through lack of action, were three statements that can destroy any organization:

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18 Easy Ways to Destroy Trust

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Princess Jasmine is in a perilous situation. For the second time in the 1992 movie, Aladdin is there, reaching out to her, stretching, straining, desperately trying to rescue her. But she hesitates, frightened.

Then he looks into her eyes and asks, “Do you trust me?”

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Accountable Living: Facts, Truth, and Mirrors

accountability, excuses, blame

Whether we call it “working backward” or just truth-based examination of facts, responsible people get to the root of problems. Forthrightly. Honestly. Dare I say, courageously. For them, there are no fingers pointed at anyone or anything — only a good, long look in the mirror.

Real-Life Example: Mirrors Hurt and Instruct

Todd works with prison inmates and told me this story:

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Am I a COVID-19 Grump or a Positive Leader?

Are you a pandemic grouch? Has anyone called you “Grumpy Pants”?

My wife, Karen — her name is Karen, but she’s not one of those Karens 🤪 — and I are convinced one of the least-talked-about effects of the Coronavirus is people are out of sorts. You know …

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“Why Me?” Is Always The Wrong Question

whining, victim, accountability, leadership

Why me?” is the easiest question to ask — yet theres no value in it at all.

I grew up in a good family. My father was successful and popular, my mom loving and giving. My parents never divorced. We didnt ever go hungry. Hence, some people assume I’ve lived a “charmed life.”

Well, it’s not all been charming …

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Excuse-Making: Anyone Can Do It!

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excuse, excuses, qbq, personal accountability

Todd volunteers in an Alaskan prison. He believes in the QBQ! message of Personal Accountability so much he recently bought a slug of QBQ! books for the inmates he serves. Of course, I just had to ask what excuses he hears inside those imposing walls. His response? “I could write a book.” 😉

Then, with no effort at all, he shared this list:

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Change Your Thoughts, Change Your Life!

negative self talk, change thinking, accountability, qbq

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QBQ! Facebook Discussion Group here.

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On Independence Day, in the Land Of The Free,” I woke up asking, “What could possibly keep me un-free?”

Don’t Let Thinking Hold You Back

I noticed our Shiba Inu, Mabel, standing in her kennel. She was waiting to be let out. I then saw the door was not latched — but she believed it was. That is, if pups possess beliefs. 😉

Her errant thinking prevented her from “being free.” It held her back.

What Bad Thinking Sounds Like

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Relationships: The Power of Neutral

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In 1969, I did my big 6th-grade project on Switzerland. Little did I know, more than 50 years later, I’d be saying this:

Sometimes, ‘ya just gotta be Switzerland, the country whose official position in wartime is … neutrality.

Do We Need Gun Control?

Do you carry a “Should Gun”? You know, that weapon we fire when telling people they should do this or that?

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