The Premise There are many jobs where a person never interacts with the public, but retail isn’t one of them. Whether serving food and drink at …

Help us choose a name/title for our new QBQ! podcast! Vote here. Please enjoy—and share on—outstanding customer service “Do’s and Don’ts” based …

Here’s what I know: I don’t know a lot of stuff about a lot of stuff. I’m always amused by other speakers’ …

Want to win this set of autographed books? Send us your best customer service story. If we publish it, you win! Email your …

Not all of our subscribers are parents, but you all know some parents—so please forward this QBQ! QuickNote to them! Thank you! If you want to …

Have The QBQ! Workbook yet? Practical, powerful, and personal! There might be a million mistakes managers make, but the one we’re covering …

The Problem Social media has been a strange place since the POTUS election. Have you noticed anyone online — Attack a Facebook …

Our mission at QBQ, Inc. is Making Personal Accountability a Core Value, so this is our question for you: Is personal accountability a …

Leave a comment below to possibly win a brand new The QBQ! Workbook If Just ONE … During this Dave Ramsey Show interview, …