QBQ!

Outstanding Service: 7 Reasons This Customer Is Happy

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An email came to us that you should only read if you love outstanding customer service stories. Enjoy!

John,

I love the QBQ! book and its message. Whenever I experience a moment of pure personal accountability as a paying customer, I think, These people really understand their own role in this whole thing!

Well, it happened again.

Maui Jim is a maker of great products, namely sunglasses. I’m a big fan. My favorite pair had a little hiccup when a tiny nut broke off of a tiny screw, so I contacted them.

Formula For Finding Purpose, Passion, Prosperity

Planning a 2017 event? Let a QBQ! speaker help!

Your future lies ahead!

Are you in a “New Year, New Me” mode? If so, it’s always good to think about where I’ve come from, where I am, and where I want to go. In other words, reflect on my purpose, passions, and how these combined lead to prosperity.

But let me begin our first 2017 QBQ! QuickNote by describing a nightmare I had the other night …

7 Ways To “Let” the Holidays Be Better

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I don’t know about you, but when a blog advertises a list, I don’t want a preamble, I want to dive right in. So here we go!

7 Ways To “Let” the Holidays Be Better

1. Let go

Got old hurts? Did Uncle Joe, brother Seth, or cousin Jamie say something that offended you in … 2005? If so …

The #1 Reason People Quit Is …

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When we included Chapter 27 titled “Develop Managers” in Outstanding! I’d hoped it wouldn’t be needed. I mean, organizations always train people managers properly, right?

Well …

QBQ, Inc., has been following the story of Sabrina, a 39-year-old Physician’s Assistant, who began employment 90 days ago in a department deep within a large healthcare system.

It has not gone well. There have been problems—all resulting from poor people management. Here are a few …

6 Powerful and Inspirational Quotes I Love

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I’ve been asked, “What are you currently reading and what do you recommend?”

My answer?

Nothing and zip. (Well, I could recommend these books, but that might be a tad self-serving!)

But seriously, I’m not a big reader.

What has meant a great deal to me, though, are specific quotes. I’ll share them here and then ask you to give us a favorite quote. Here we go!

Careful, Making Assumptions Is Costly!

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The Story

In 1984, while living in Great Falls, Montana with my wife, Karen, and our sweet one-year-old, Kristin (actual house and child pictured), I wrote a letter to the local paper. Much to my surprise, it was published.

The piece confronted, probably with a defensive and immature tone, how Montanans viewed the Miller’s home state of New York.

I was attempting to counter the myth held by westerners that New York is a “concrete jungle.” In reality, New York is millions of acres of rolling hills, mountains, streams, lakes, forests, farms, and dairy cows.

For Upstate New Yorkers like Karen and me, “The Big Apple” does not define our home state.

Once published, though, I wondered if my letter might make some Great Falls’ locals none-too-pleased with me.

The next morning, I found out—or so I assumed. Overnight, someone had placed on our porch a homemade wire cage containing one …

Not Nearly As Thankful As I Should Be

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Overflowing Abundance

Cereal. We all love cereal. There are “kid” cereals and “adult” cereals—and the truth is adults don’t mind a bowl of Fruit Loops or Captain Crunch now and then, do we? Come on, admit it!

But seriously, when it comes to cereal, do we have amazing choices in America or what?!

You know, I’m not one of those guys who attempts to shame people into feeling thankful for all we have in this country—but I do need to be personally accountable in this area and work on me.

Accountability and American Role Models

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Note: I did not write this piece from a political view, so let’s not go there. This blog is about responsibility, integrity, leadership, and great parenting. Enjoy!

Politicians Aren’t Our Role Models

“What do we tell the children?” is a question some have asked since the U.S. presidential election. It’s a question that takes me back 18 years.

In 1998, the wall-to-wall news was about President Bill Clinton and a 22-year-old intern named Monica and their Oval Office activities. It was the story, day in, day out. The Miller children were 15, 13, 10, and 8 years old.

Impressionable ages, would you agree?

But what I can tell you from the heart is this: The Clinton affair didn’t cause my wife, Karen, and me to wonder what we might tell the kids. Not even for a moment.

Because we’re perfect parents? No. Because of our political party association? No. Because we don’t follow what’s going on in the world or have opinions? Nope!

We didn’t think about it because we’d already come to a parental conclusion, possibly subconsciously since we don’t recall discussing it. Here it is:

Election Alert: Changing the World Is Still MY Job!

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It’s a dangerous time to be involved in a world that didn’t exist 15 years ago: Social media.

The Story

In 2013, I made a mistake: I voiced a political opinion on social media.

I made mention that I disagreed with a policy put forth by the Obama administration. I foolishly posted it on our QBQ! Facebook page.

Within minutes, a woman I didn’t know wrote, “You’re racist!”

Outstanding Customer Service — Easy As 1-2-3!

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Tara, #2 of seven Miller offspring—a mom with two kids of her own— watches for examples of the QBQ! book in the world. She just sent me this example of outstanding customer service, with succinct commentary:

“Dad, this is QBQ! all the way!”

Junior Olympics Gymnastics, Brighton, CO

The Story

Tara’s 3-year-old, our spunky and most chatty granddaughter, McKenna, attends “Tiny Tots and Tumblers” classes at Junior Olympics Gymnastics in Brighton, Colorado.

The owner, Jen Chase, sent all the parents this email: