QBQ!

Accountability Avoidance and the 3 Words That Solve No Problems

Meet “Wizard the Lizard,” an Australian Red Ackie Monitor. Having him as part of my reptile collection has reminded me why it is so easy for humans to avoid PERSONAL ACCOUNTABILITY.

Wizard is my first Ackie. After he arrived from a Las Vegas reptile store, I learned online that good Ackie care involves keeping their environment moist and hot. When kept dry and cool, there is a permanent consequence:

Their toes fall off—forever. 🙁

So, a little worried I’d get busy and distracted and do it wrong, I worked hard keeping Wizard warm and wet.

I never did count his toes when I got him, though.

Two weeks into owning him, as he relaxed on his fav log, I noticed something …

Goal-Setting: Most Advice Is Wrong

A mentor of mine—W.Steven Brown—taught me a goal-setting concept that would challenge the modern-day over-achiever.

A true goal is not the mountain I hope to climb, an image of a new Mercedes on my fridge, or the weight I claim I’ll lose. We say those are goals, but they’re not.

A real goal is this:

21 Ingredients for Holiday Stress

The holidays are a special time … until they’re not. They can be quickly ruined when we choose to engage in stress-inducing behaviors. So, this year, let’s each commit to not serving up this joy-killing dish!

Recipe for Holiday Stress: 21 Ingredients to Avoid!

A QBQ! Essay On Being Offended

I am trying to comprehend exactly how I would feel throughout a day if I were offended all the time.

Perpetually feeling slighted, hurt, bruised, misunderstood, and under-appreciated.

Would I wake up feeling undervalued? By mid-morning would I feel bewildered because nobody has yet told me how great and special I am?

By noon, am I livid because I’m so put upon?

Powerful Mentoring: What Mentors Really Do

Mentee John Miller — Mentor Jim Strutton

On a frigid Minnesota January eve, I sat on the edge of the hotel suite couch. Leaning forward, I was working to make a good impression.

It was 1986 and was 27.

When the interview ended, the 6’ 3” sales manager from Atlanta looked down at 5’ 6” me and said, “John, you will make someone a fine sales rep.”

As the door closed behind me, I thought …

5 Management Mindsets That Kill Training

Allow me to give a “shout out” to some QBQ! training clients. Please bear with me, there’s an important message coming.

Dave Field of Interprint, Inc. in Massachusetts—2005

Debbie Slocum of Husqvarna Construction Products in Missouri—2006

Jeff Clark of Toshiba America Business Solutions in South Dakota—2012

Don Burstow of Burstows Funeral Care in Toowoomba, Queensland, Australia—2015

The dates shown denote when each client began using “Personal Accountability and the QBQ!” training.

I mention these executives because they do what most management folks don’t:

7 Signs We’ve Taken Accountability Too Far

Jeremy posted this question on our QBQ! Facebook page:

Is it possible to have too much personal accountability?

Our response:

Sure, Jeremy—but then it’s not personal accountability. It’s crossing boundaries, being controlling, and taking charge when we have no right.

This topic has always been a challenge to convey to people—including myself.

Why? Because of this truth:

“My boss isn’t perfect! What should I do?”

Last month we published this piece: It’s a NO EXCUSES Moment For Management

Some of you asked, “How should Mandy have handled it?”

Well, here’s what you do when you don’t have the perfect boss.

Our story is about a subordinate/boss or, if you prefer, associate/team leader relationship. If you’re in one of those roles, or ever plan to be, read on …

From Rob, a reader of the QBQ! book:

Time Management: 6 Reasons To Have Deadlines

When I was 15, my sister, Lucy, older and wiser by seven years, said something that didn’t make sense to my teen brain:

“If you want something done, give it to a busy person.”

More than forty years later, I recall how that statement confused me—but I get it now.

People with a lot to do already have momentum, vigor, and the systems and tools in place for efficient living. They’re the best candidates for handling a task, solving a problem, or assisting a person, team, or organization in achieving a new goal.

And, busy people also have …

Got Anger? How Anger Prevents Accountability

Note! See John share “Got Anger?” on Periscope/Youtube here!

I’ve noticed something about people who day in and day out practice PERSONAL ACCOUNTABILITY:

They’re in control.

They don’t fly off the handle or overreact. They don’t allow anger to take root, shaping their behaviors.

Being human, though, we can have anger that prevents us from being accountable. Here are three anecdotes: