Ownership Is Outstanding!

If you’ve read Outstanding!, then you know all about the “47 ways to make your organization exceptional.” If you haven’t, here’s the list.

Well, author’s prerogative—I’m adding a 48th:

Be Like Mike.

Our Colorado land-line and Internet provider is CenturyLink. They do a fine job for us, but I don’t go around raving about them. I have better things to do. However, I will take the time to extol the virtues of Mike, because people like him are the key to organizations being outstanding.

In the summer of 2012, Karen and I bought a “second home.” Yeah, I know, sounds snooty and uppity all at the same time. We didn’t plan to do it, but when we rented a house in Fraser, CO for a three day June get-away and saw that it was for sale, we asked, “Do we want to invest in this?”


So, we did. Overall, it’s been great, except for one thing: the DSL. Yes, even up in the mountains—I. Want. My. Internet!

3 CommentsCustomer Service, Personal Accountability

8 Truths of Accountability

Since this post was first published, due to”popular demand,” we turned it into a wall poster for your organization!

I’ve been speaking on or writing about personal accountability since 1995—and I’ve come to believe there are eight truths that do exist, but are often rejected:

1. Everybody wants everybody else to practice personal accountability. Enough said.

2. Individuals make exceptions for themselves when it comes to the principles of accountability and responsibility:


6 CommentsLeadership, Personal Accountability