Knowing our point of view, Lois, a longtime believer in the QBQ! book, sent us this email:
John, when I read an opinion piece in the Kansas City Star, I thought of QBQ! and its message of personal accountability. To be honest, reading it makes me cringe. What do you think of it?
To give you a hint to the article’s message, here’s the first sentence: “I have a four-year degree from a respected university, great references, good job experience … and I applied for unemployment recently.”
So far, I’ve only shared the piece with a handful of people. Some responses:
Tracie: “I’ve battled my own inner ‘entitlement beast’ when I’ve felt I should’ve gotten a promotion or raise, but as I discovered by reading QBQ!—don’t blame, look in the mirror!”
Torin: “Victim! Get a Starbuck’s job while you search. Just because you can’t get one in your field doesn’t mean there aren’t jobs out there that pay the rent.”
Danielle: “So, because you can’t find a job in your niche, you’re going to rely on the government?!?”
Ethan: “I’m a huge fan of delivering pizzas when income is needed. Try it!”
Mary Anne: “Life is like a game and we play with the cards we’re dealt. It isn’t the player with the best cards that wins, but the one who knows how to play with the cards she has.”
In a moment, we’d like to get your opinion on the article.
But first, allow me to actually agree on one point with Vanessa, the “Gen Y’er” who wrote the piece. She touched on a pet peeve of mine, so allow me to speak to execs and human resource departments everywhere:
STOP HIDING BEHIND TECHNOLOGY!
In Outstanding! there’s a chapter titled “Hire Character,” and I’m proud to know that my only famous friend agrees. Dave Ramsey and daughter, Rachel Cruz, have co-authored a new book titled Smart Money Smart Kids—which I’ve read because I’ve been invited to endorse it. Dave writes:
I have hired thousands of people for real jobs that pay real money. To this day, I’ve never hired someone based on where they went to school.
Dave and Rachel know that success and achievement are not about colleges and credentials, but rather … character.
In Outstanding! we tell the story of Valerie, who strived to meet face-to-face with someone—anyone—at the hospital where she had submitted a resume. She had drive, energy, and passion.
She wanted to work, but she was blocked at every turn. Unable to ever contact a live human being, she was eventually turned down over the Internet.
Too many employers have chosen this dysfunctional path of not only requiring excessive class credits, degrees, and credentials, but also hiding behind online job application systems that make it near impossible for outstanding candidates of character who desire to work to, well—stand out!
Go ahead, execs and HR people, defend your processes. My response, though, will be this: You’re only hurting yourselves when you miss out on the best people. The pendulum has swung too far in this area. Be the outstanding organization that swings it back. Make this a people business again.
Now, with that mini-rant behind me, let’s be clear regarding the Kansas City Star article: It’s never good to become a victim. It’s always better to ask an accountable question—a QBQ—such as …
“How can I get under, over, around, or through this roadblock?”
Practicing personal accountability sure beats watching Netflix from my parents’ couch. (read the article and you’ll understand)
Okay, so—after reviewing the Kansas City Star piece, join in the discussion by answering these questions:
Is the author playing victim or does she have valid concerns? What do you think?