by John G. Miller, author of QBQ!, Flipping the Switch, and Outstanding!

Today I received an email from a young man who has discovered that PERSONAL ACCOUNTABILITY does work after all! Here it is, as written. Enjoy:

Dear Mr. Miller:

I’d like to thank you for writing QBQ! The Question Behind the Question. I was introduced to your book before entering the Governor Orr Fellowship this past summer. At 23 years old, I had lots of questions about professional conduct prior to accepting my current position. I turned to you book for advice and mentorship. I found your insight and analysis of “blame” to be spot-on. Quite frequently in the workspace, people turn to blame. In fact, at one point our company was initializing boxes so that if an error occurred, we could find out who was at fault. I quickly recognized this practice to be disadvantageous. Nothing was gained by finding out exactly who slipped up in their responsibility. We alienated each other and the “team” aspect of our workplace deteriorated. Fortunately, our practices have changed, and our work environment has improved.

After seeing this improvement, I knew QBQ! held water. No other resource is as quick and easy to read and implement. Thank you for your efforts!

Regards,

Charlie