Not Just My Dad’s QBQ! Anymore


For as long as I remember, my dad (John G. Miller) has been the creator and main purveyor of this thing called “QBQ!”

Twenty years now—since 1995, when I was only 12!

When people ask what it was like to grow up in “The QBQ! Home,” I tell them I’m not sure I can even answer the question. It was …

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It’s a NO EXCUSES Moment For Management

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mgrs mirror final

The subject line in the email from Mandy’s manager said “Whereabouts?” and abruptly began with, “Where are you?”

Mandy, a 25-year-old shared employee, works for two organizations. The two entities—each with less than 50 staff—have financial connections and mutual marketplace interests. They collaborated in Mandy’s hiring and split her salary.

She began her employment two months ago—and now’s there’s a problem …

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5 Questions Only People With Careers Can Answer YES!

Watch John G. Miller teach this blog on Periscope here!

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A tall, white-haired fella stopped, smiled, and pointed at the center seat to my left. As I looked up at him—way up—I decided Tall Man was my inverse. I’m 5’ 6” and he had to be 6’ 5”.

Someone else may have offered this gent the roomier seat. However, with a 4-hour flight on the horizon, I decided to maintain ownership of my exit-row, aisle spot. Selfish me.

Tall Man signaled me to stay put and then stepped over me with ease. Moments later, the “Why were you in NYC?” conversation began …

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Kristi of L.L. Bean Saves the Day!

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ll bean

***Excerpted from the QBQ! companion book: Flipping the Switch

My friend, Michael DeVito, had a problem. For months, he and some friends had been planning a weekend hiking trip to the Adirondacks. The Wednesday evening before they were to go, Michael was in Chicago on business when he suddenly realized he had forgotten one very important detail: boots. The Adirondacks in March promised to be cold and wet. Michael had meant to order some new hiking boots but hadn’t gotten to it, so here he was, two days before the trip, with no boots. And he was out of town.

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Then my wife said, “You should travel more!”

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Longhorn Steakhouse Event, Red Rock Resort, Las Vegas

Longhorn Steakhouse Event, Red Rock Resort, Las Vegas

Old old joke:

“How do you get to Carnegie Hall?”


A similar question:

“How do you get to Las Vegas to be the closing speaker for a Longhorn Steakhouse (a Darden company) event for 540 managers?”

The answer comes with a backstory:

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17 Things a Good Friend Does Not Do

A light and fun QBQ! blog with a practical message. Enjoy the metaphor!

Hopkins final name

Hopkins is the third oldest member of the Miller clan, predating even Kristin, my QBQ! speaker colleague.

Hopkins has lived with us in Mankato, MN; Great Falls, MT; St. Louis, MO; Brooklyn Center, MN; Plymouth, MN; and Denver, CO—since …

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Is Personal Accountability On YOUR Radar?


I lunched with David, a representative of an outstanding organization. He is one of thousands of field reps with the title of “coach” and he’s quite high up—in the field.

He had read the QBQ! book and told me its message of PERSONAL ACCOUNTABILITY is perfect for their world.

This fast-growth and dynamic company sells products like Shakeology meal-replacement drink and Insanity, P90X, and TurboJam workout DVDs.

Excellent stuff!

Coaches such as David help customers lead healthier lives through those products, as well as Facebook exercise “challenge groups” and personal consultation. They also support their “downline” recruits in achieving financial freedom.

In our time together, David said, “We need to get some QBQ! books to the execs at the headquarters!”

So I shipped ‘em out. 

Meanwhile, I talked with three other field coaches. Their comments: 

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15 Things You Don’t Need College To Learn

We want you written on a chalkboard at the office

I make one statement in my “How to Be An Outstanding Organization!” speaking engagements that generates spontaneous applause—and it’s this:

“Outstanding organizations hire and promote character over credentials and college degrees.”

I suspect those who clap have been passed over for a pay increase and bigger title—or didn’t get hired somewhere—because they skipped college or didn’t attend the “right” school. Sadly, they’ve felt the pain of watching someone else win the opportunity they sought. Also sadly, the employer possibly missed out on the person of character desperately needed.

You know, the person who does crazy, unusual, and abnormal stuff like this:

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What We Have Here Is a Failure to Practice PERSONAL ACCOUNTABILITY

Amanda - Tony's bride - thumbing for a ride!

Amanda – Tony’s bride – thumbing for a ride!

Tony, a QBQ! training distributor for ten years, just retired. We were proud to have him on our team for many reasons. One of those reasons is … he gets it.

Enjoy his “lousy customer service” story! 

John, on my son, Tony’s, big day, the wedding party of 11 was picked up in a stretch limo for the hour ride to the ceremony location. Right away we noticed the vehicle’s air conditioning wasn’t working well and within minutes the driver pulled over to the shoulder of the busy 4-lane highway because …

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