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Michael Pemberton is president of UNIQUE Paving Materials. UNIQUE employs 40+ people and has been adding value to our economy since I was a one-year-old. That’s 55 years!

Like others who carry his title, Mike has spent a night or two worrying about the success or failure of the organization. He knows that if UNIQUE goes under, not only would it be a disservice to its paying customers, but more than 40 people would be unable to feed their kids, pay their bills, and build their life savings.

So when a guy like Mike sends us a story about serving customers that’s meaningful to him, we think it can be meaningful to all. Enjoy!

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QBQ! webinar Wed, May 14 at 1pm eastern. Register now!

hammer

This training inquiry made me chuckle—and wince:

“We have 200 employees, but just one who needs QBQ! training.”

One person blames, complains, procrastinates, plays victim, and has become entitled.

One individual lacks accountability.

One employee is the problem.

Funny and sad—but not new …

In 1989 an executive bought management training from me for thirty supervisors. Later, I was told why:

“To fix Ed.”

Poor Ed.

You’d think 25 years later organizations would use the tool of training for the right reason:

To positively impact the culture, system, and environment where people work.

Don’t train to fix people.

Questions:
Does your organization train for the right reason?
Please tell us about the best or worst training you’ve experienced!
The QBQ! webinar on Wed, May 14 at 1pm eastern is a tool to develop self! 
But have you registered???

Final hair.jpg

June 1973. Long hair is trendy. At 15, I’m hot (the sweaty kind).

“Mom, shave my head?”

She did.

Friends laughed. Neighbors pointed. Uncle Bob: “Well, this proves that the hair makes the man.”

Ouch.

But, I was cool (lower temp kind). 

And, I must say, it felt outstanding to stand out—by not conforming. 

Which, 40 years later, is a pretty cool thing to do.

Commonplace: Blame. Victim mentality. Entitlement. I deserve! thinking.

Not. Going. There.

Better path?

Striving. Sweating. Producing. Serving. Contributing.

Working.

Be in the world, not of the world. Instead of conforming, choose personal accountability.

Discussion Questions:

In what way have you and/or your family conformed to the world and wish you hadn’t? What/how will you now change? Please share!

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controling

QBQ! reader:

My friend quit his job because his supervisor was so controlling. Several more employees left, too.

The supervisor’s still there.

Controlling people—at work and home—don’t know the damage they cause …

Emotional connections are severed. Hurts are hardened. Colleagues, friends, siblings, and offspring drift away. Relationships die.

Sad.

Solution: emotional maturity.

Mature people—accountable people—ask The Ultimate QBQ: “How can I let go of what I cannot control?”

Controlling people—immature people—never ask that question.

There’s no looking in the mirror.

That’s sad, too. Life is so much better when I let go.

Do you need to ask that all-important QBQ today?

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learning

I love those conflicting two-word phrases called oxymorons …

“pretty ugly”

“legal brief”

“old news”

“committee decision”

And, “country music.” :-)

Another:

Adult learning

We’re not good at learning because we’ve “mis-learned” what learning is.

Learning is not about showing up.

Learning is not about going to class, memorizing content, passing a test. That’s called “college.”

Learning is not attending a seminar, listening to a speaker, reading a book.

As written in QBQ! and Parenting the QBQ Way

LEARNING = CHANGE

A learner’s self-talk:

If I’ve not changed, I’ve not learned. 

Simple. Powerful. True.

Have I learned—changed—today?

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extra-mile

David, a Rockwall, Texas Costco photo customer, shares the secret to winning him over forever:

My posters were done when promised. They took the time to retouch the images, removing every blemish. They did it without any request from me. No extra charge! The final product was beautiful. Guess who gets all of my photo business now?

So, is the secret … ?

  • “when promised”
  • “removed every blemish“
  • “no charge”
  • “beautiful”

Nope.

This:

“They did it without any request from me.”

Service, as defined in Outstanding!:

Doing something for another I didn’t have to do.

And who can’t do that?

—————

Where have you received service like this?

Comment below!

Written to be read in under a minute, JUST99WORDS is a fast and snappy ”mini blog” by QBQ! author, John G. Miller. Sometimes practical, sometimes inspirational—and always worth sending on to colleagues, friends, and family!
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  John Karen

John, Karen, three active grandkids—and a 34 year, work-in-progress marriage.

 

In 1991, eleven years married, Karen said, “John, I’m going to marriage counseling. You coming?!”

I went because this relationship is my most important relationship.

I also hoped counseling would … fix Karen. :-)

Instead, I learned this truth—and have learned it again and again:

I can only change me.

That’s really what personal accountability is about, though difficult to get straight in our heads since most believe accountability is for others.

But relationships are also about me …

Me changing me.

Our QBQ! poll results here reveal relationships are on people’s minds.

Now we just need accountability in our actions.

Who’ve you been trying to fix? How’s that been working for ‘ya?!

Comment below!

Written to be read in under a minute, JUST99WORDS is a fast and snappy ”mini blog” by QBQ! author, John G. Miller. Sometimes practical, sometimes inspirational—and always worth sending on to colleagues, friends, and family!
If you’re not subscribed, join us FREE!

got-cynicism

Know the difference?

Skepticism:

It’s wise to not buy everything read or heard. Skeptics add value with, “Not sure that’s the best path; can we talk about it?”

A skeptic’s accountable question (QBQ): “How can I make a difference?”

Pushback builds a better mousetrap.

Cynicism:

Cynics doubt the intentions, sincerity, and good will of others—usually management. Cynicism is the cousin to victim thinking. Destructive questions like, “Why are they doing this to us?” are whispered.

Thinking the worst of people is a terrible way to work and live. It tears organizations—and relationships—down.

Be skeptical, not cynical.

Which word describes your organization? How about … you?

Comment below!

*Written to be read in under a minute, JUST99WORDS is a fast and snappy ”mini-blog” by QBQ! author, John G. Miller. Sometimes practical, sometimes inspirational—and always worth sending on to colleagues, friends, and family!
If you’re not subscribed, join us FREE here.
FRAGILE-tag

My CPA, Bob, just emailed. His business partner passed away. Gone, at 64.

Probable heart attack. Tragic.

My first thought: I was there days ago; did I say hello to Bill?

Then, suddenly, it was Tuesday May 20, 1975, about 5pm. I was days from 17. My dad pulled into the gas station where, in a booth, I collected money for 49 cent gas.

Anguish in his face. Then: “Mom died an hour ago.”

Gone, at 51. An aneurysm.

Did I tell her I loved her this morning!?

Nope. I did not.

I need to call some people now.

Who will you call, text, email, or speak to today? Share below.

*Written to be read in under a minute, JUST99WORDS is a fast and snappy ”mini-blog” by QBQ! author, John G. Miller. Sometimes practical, sometimes inspirational—and always worth sending on to colleagues, friends, and family!
If you’re not subscribed, join us FREE here.