#CHANGE: 6 C’s and 1 Secret

Posted by John G. Miller

Enter the give-away below … be eligible to win a signed copy of:

QBQ! The Question Behind the Question



If so, let’s explore the “6 C’s of Change.” Every change process in every organization contains these components. It’s good to name them so we know where we are at any given time.

Then we’ll share the secret to change. (Hint: It isn’t plastering slogans on cubicle and cafeteria walls.)

Okay, here we go … (more…)

Against the Grain: 5 Steps to Leadership

Posted by John G. Miller

Wow, did someone in the public eye really just buck current societal norms by drawing a line in the sand??? Now that’s leadership. Read on …

sand final

There is an NCAA coach who—while seeking victories—finds victory in teaching discipline, respect for others, and self-control to his players. His name is …


Accountability = No Hiding Behind the Team

Posted by John G. Miller

Don’t miss our QBQ! poll: “Why practice personal accountability?”


Yep, that’s me achieving a rare victory on the wrestling mat in 1974 as a 10th grader. My dad, Jimmy Miller, may have been Cornell’s head coach, but I lacked his natural talent, not to mention his physical strength acquired by milking cows by hand in the 1930s! :-)

However, the sport of “grappling” did teach me one key thing about successful living: (more…)

Quick Poll: Why Practice Personal Accountability?

Posted by John G. Miller

why (1)

If you’re a fan of the QBQ! book and follow us on social media, then you know this: We are really big proponents of PERSONAL ACCOUNTABILITY (PA).

We write about PA, train on PA, give keynote presentations about PA. And, like you—work hard to practice PERSONAL ACCOUNTABILITY at work and home.

My wife, Karen, and I even wrote a whole book on the power of accountable parenting!

But … why? (more…)

“Sorry, that’s our policy” = FAIL!

Posted by John G. Miller

Share your favorite “policies before people” story with us and maybe win an autographed copy of QBQ! The Question Behind the Question!

F grade

“Organizations that put polices before people fail everyone.” Outstanding!

Have you taken the Myers-Briggs Type Indicator (MBTI)? The Millers have, and doing so has enabled us to better understand and relate to each other. Kristin is even certified to teach MBTI because there’s nothing more powerful than our QBQ! content on personal accountability combined with MBTI material in the same workshop. If you’re interested …

Anyway, if you do know Myers-Briggs, then you will know me without meeting me when I tell you my “type.” I’m an “ESTJ.” If you aren’t familiar with MBTI, stay with me here. You see …. (more…)

Outstanding Organizational Culture: 7 Reasons to Not Whack Moles

Posted by John G. Miller

We recommend that you forward this piece to your colleagues and boss to create meaningful dialogue. 

Question: Does “free speech” exist in our organization?


Resting in a Colorado field, these bales of straw possess a beauty that stems from their “alikeness.”

The characteristic of “alikeness” can be of great value when the market wants and expects consistency. McDonalds comes to mind. Buy a Big Mac in Sochi, Russia at the Olympics and it tastes exactly like the one you consumed a few days earlier in Paterson, New Jersey.

But what can be positive about alikeness in straw bales or the food we purchase, can be very negative in our organizational cultures.

In Toronto to speak on “Personal Accountability and the QBQ!” I got out for a long walk and passed by this building with its profound proclamation:


Almost 5 Traits of People Who Stand Out

Posted by John G. Miller
Congratulations to the winner of our “contest” in the blog below! With 75+ submissions, there were many great “fifth traits” to choose from, but we went with simple. Lisa submitted one word—”forgiving”—and we loved it. Thanks, Lisa! Your signed Outstanding! book is on the way!


Do you know someone who stands out on their “likability” alone? If so, have you studied them?

Let’s do that here by exploring 5 traits likable people possess. Yes, there are more than five, but in this space I’ll share four and then you can come up with #5!

Here we go …  (more…)

No Excuses Living Is No Mistake

Posted by John G. Miller

While many talk about leaving a better world to our children, accountable parents work to leave better children to the world.

Don’t miss our book give-away at the end of this blog!


One thing I’ve learned writing a bunch of books is this: Every book has typos.

Some mistakes don’t matter much, as we can still understand the author’s meaning—even when there are two in one sentence! Example: (more…)