I phoned our local Ace Hardware store before it opened early one morning and heard this bright, cheery, energetic, and clear voice:
“Good morning! Ace of Reunion! This is Rob, how may I help you?”
I understood every word. His tone invited me in. He gave me his name with no mumbling. Wow!
I paused for just a second, taking in Rob’s phone demeanor and how I was now feeling about calling the store. I didn’t comment on his customer service, though. I simply proceeded with “Good morning, Rob!” and my question …
An hour later, I met Rob. Telling him what I write about, I said, “Rob, I must say, your phone answering skills and presentation are among the best I have ever heard or seen. Outstanding!”
Rob, a man in his mid-40s, beamed. Smiled ear-to-ear. And thanked me.
I left feeling good.
Improve someone’s day today by telling them they’re outstanding. Not only is it an outstanding thing to do—it will make your day better, too!