I dropped my family at the San Diego airport and drove the mini-van to the Hertz facility. Once parked, I headed toward the Hertz bus. It was there that Candy (the driver standing outside the vehicle) demonstrated a billion dollars in customer service training:
Receiving a genuine smile and a warm “Welcome aboard!” clearly I was entering a 5 star hotel on wheels.
Minutes later, handing her a $5 tip, I asked, “Candy, has anyone thanked you for your smile today?”
And I thought, Being outstanding really is that simple.
Organizations, please—hire this, teach this.
Leave a comment below telling us about a “Candy” you’ve met!