David, a Rockwall, Texas Costco photo customer, shares the secret to winning him over forever:
My posters were done when promised. They took the time to retouch the images, removing every blemish. They did it without any request from me. No extra charge! The final product was beautiful. Guess who gets all of my photo business now?
So, is the secret … ?
“removed every blemish“
“They did it without any request from me.”
Service, as defined in Outstanding!:
Doing something for another I didn’t have to do.
And who can’t do that?