Relationships: Success Is All About Me Changing Me

On the evening of July 3, 1979, Karen and I sat on the grass at Stewart Park in Ithaca, New York. I had just handed her my softball mitt. When she opened it and spotted the microscopic $395 “diamond” ring, I said, “You’re a great catch!”

It was her turn:

“Nope.”

“Uh-uh.”

“I’m not marrying you.”

Hmm, this was not going according to plan. Denied thrice by my 18-year-old quasi-girlfriend.

I say “quasi” because just weeks before, I’d broken up with her, which hurt her and her mom. I later learned that my kids’ future grandma uttered these words:

11 CommentsUncategorized

Interviewing: 3 Ridiculously Obvious Traits to Hire

The content below works for those interviewing and those being interviewed. Enjoy!

If you recruit, interview, and select people, here’s our counsel: Hire CHARACTER over CREDENTIALS.

In the Outstanding! book, we share a client’s response to this philosophy:

“You know, John, we do hire based on perceived skills, background, and education, but come to think of it, we almost always fire on the basis of character, or should I say, the lack of it. We have it backward.

Yep. Most organizations do.

So let’s explore three ridiculously obvious—but often overlooked—character traits to bring into your organization …

8 CommentsUncategorized

13 Reasons To NOT Work In Retail

Post a comment on this blog and we’ll enter your name into our drawing for the 6 Outstanding! hardcover books pictured!

The Premise

There are many jobs where a person never interacts with the public, but retail isn’t one of them. Whether serving food and drink at Olive Garden or Starbucks, handling transactions at Wells Fargo, cutting hair at Great Clips, selling blouses at Nordstroms, or purveying patio furniture at Christy Sports—you’re going to interact with buyers. You know …

  • Those folks who pay our bills.
  • The lifeblood of our business.
  • The people who vote with their dollars.
  • Those who tell (or don’t) friends about us.

The Story

When I called Christy Sports Friday morning, the fella answering spoke so fast, I didn’t get his name. I asked if our deck chair had arrived. When he put me on hold, I was cut off. I called back. Reaching him again, he made no mention of the phone troubles, but informed me the truck hadn’t come and “won’t be here until Monday.”

30 CommentsUncategorized

Accountability: Knowing the Limits of My Knowledge

Here’s what I know: I don’t know a lot of stuff about a lot of stuff. I’m always amused by other speakers’ websites that list 19 topics of expertise. I think, Wow, they are way smarter than I!

As a citizen of the USA, I feel the same way. Candidly, most things that happen in the world are simply beyond my knowledge, so I’m careful to NOT offer an opinion for fear this truth will be revealed:

I suffer from ignorance.

When it comes to organizing/managing a White House staff, taking military action, relating to world leaders of powerful nations, or improving health care and immigration—I know … nothing.

Why? …

Leave a commentUncategorized

Parenting: Time For This Pendulum To Swing Back

Not all of our subscribers are parents, but you all know some parents—so please forward this QBQ! QuickNote to them! Thank you!

If you want to grow as a parent, grab a copy of Raising Accountable Kids today!

The Parenting Problem

Exasperated, a young mom at the hair salon exclaimed, “My 4-year-old is driving me nuts! When he goes to Target with me, he screams and whines every single time till I buy him something!”

My wife, Karen, the slow-to-give-unsolicited-advice experienced mom and grandma, was nearby. She politely said … nothing.

Then the Millennial Mom’s frustration poured out: “I just don’t know what to do. I don’t know how to stop it!”

14 CommentsUncategorized

The #1 Mistake Managers Just Keep On Making!

Have The QBQ! Workbook yet? Practical, powerful, and personal!

There might be a million mistakes managers make, but the one we’re covering today is #1. First, let’s look at an example of sound judgment and skilled people management.

Good Managers Grow

I’ve watched Judy grow from a 23-year-old business newbie to a vice-president. She’s gone from vendor to friend to family over 20 years. I call her “Daughter #8,” with only six Miller girls and a daughter-in-law coming before her.

She didn’t begin her career to become an “executive”—but that’s what she is today. Her demeanor is sweet, kind, sensitive, helpful. I can make her giggle easily with my brilliant wit and charm.

This leader is no “meanie poo,” that’s for sure. But she did fire someone recently. If you think that makes her a meanie poo, you should not be in management.

6 CommentsUncategorized

Outstanding Service: 7 Reasons This Customer Is Happy

Want to win an autographed copy of the Outstanding! book? See below!

An email came to us that you should only read if you love outstanding customer service stories. Enjoy!

John,

I love the QBQ! book and its message. Whenever I experience a moment of pure personal accountability as a paying customer, I think, These people really understand their own role in this whole thing!

Well, it happened again.

Maui Jim is a maker of great products, namely sunglasses. I’m a big fan. My favorite pair had a little hiccup when a tiny nut broke off of a tiny screw, so I contacted them.

22 CommentsUncategorized

The #1 Reason People Quit Is …

Special 2 for 1 offer on Outstanding! See below!

When we included Chapter 27 titled “Develop Managers” in Outstanding! I’d hoped it wouldn’t be needed. I mean, organizations always train people managers properly, right?

Well …

QBQ, Inc., has been following the story of Sabrina, a 39-year-old Physician’s Assistant, who began employment 90 days ago in a department deep within a large healthcare system.

It has not gone well. There have been problems—all resulting from poor people management. Here are a few …

4 CommentsUncategorized

6 Powerful and Inspirational Quotes I Love

Grab the new QBQ! Workbook here. Personal, powerful, and practical!

friedrich-note-final

I’ve been asked, “What are you currently reading and what do you recommend?”  

My answer?

Nothing and zip. (Well, I could recommend these books, but that might be a tad self-serving!)

But seriously, I’m not a big reader.

What has meant a great deal to me, though, are specific quotes. I’ll share them here and then ask you to give us a favorite quote. Here we go!

32 CommentsUncategorized