Enjoy video of QBQ! clients discussing “Personal Accountability & the QBQ!” training! I don’t like fake humility, do you? This anonymous quote says it well: “Most public ‘humility’ is actually successfully disguised arrogance.” And not always successfully disguised, eh? Like this author’s email to his/her list:

21 Doable Life #CHOICES

Choices. We hear all about them. We’re told motivational “fluff stuff” like, WE MAKE OUR CHOICES AND THEN OUR CHOICES MAKE US! We tell our teens: MAKE GOOD CHOICES!!! All well and good. Just not very practical. And not specific enough to be doable. As I began to lose weight—full story here—people would ask me what I was…

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Our veterinarian is featured in the Outstanding! book in Chapter Twenty—“Be Flexible: Put People Before Policies”—as an example of not-so-great customer service. Unnamed, of course. Unnamed because “Dr. D” is a nice guy and a terrific doctor for our pets. But the good doc needs to wear his other hat, though I fear he’s misplaced…

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If you like Twitter, find us here, too: @ExcuseSleuth This is a working blog. It’s not funny or cute. It’s just content that we all need to think about, talk about, and act upon. So let’s get to work! What level of morale exists in your organization today? Choose an adjective:

A QBQ! Pro at Bass Pro

Author, Ken Blanchard (and fellow Cornell University grad), speaks to how critical it is to have “raving fans.” Certainly, we all love to have some of those! So I asked a guy who was raving about the QBQ! book’s message of personal accountability to tell me why he feels the way he does. Just doing research. In response, Jerry…

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June 1973. Long hair is trendy. At 15, I’m hot (the sweaty kind). “Mom, shave my head?” She did. Friends laughed. Neighbors pointed. Uncle Bob: “Well, this proves that the hair makes the man.” Ouch. But, I was cool (lower temp kind).  And, I must say, it felt outstanding to stand out—by not conforming.  Which, 40…

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Share your favorite “policies before people” story with us and maybe win an autographed copy of QBQ! The Question Behind the Question! “Organizations that put polices before people fail everyone.” Outstanding! Have you taken the Myers-Briggs Type Indicator (MBTI)? The Millers have, and doing so has enabled us to better understand and relate to each…

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