199 WORDS: How Accountable People Think

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thoughts, accountable, positive thinking

Our ability to think is a blessing—and a curse when we don’t control our thinking. Why is it critical to take captive our thoughts?

Because you and I are forever a product of our thinking. A question to ponder:

How well have I disciplined my thoughts recently?

Use this list to “grade” yourself …

20 Thoughts Accountable People Think

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The Challenge of Change: Four Roadblocks


As you explore the four roadblocks we face when attempting to change, ask yourself, “Which of these do I struggle with?” If you’re not sure, share this blog with a trusted partner and request a reality check. You might learn something—about you!

Four Roadblocks to Change

Roadblock #1: Deny 

Minding my own business in the Dubai Grand Hyatt, a knock on my door startled me. Through the peephole, I saw three serious-looking men. Opening the door, I was greeted by an English-speaking gent with a Middle Eastern accent:

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Humility: We Know It When We See (and Feel) It!

In this recent blog, we asked you to watch the video and tell us how many languages the QBQ! book is published in. Hundreds of you got it right. The answer is … 25! The winner of this drawing (5 autographed titles) is … well, we just emailed that person. Is it you?

humility, humble, leadershipWhen an Aaron Judge comes along, we’re spellbound.

That is if we know who Aaron Judge is.

A 25-year-old rookie right-fielder with the New York Yankees—a team known for producing “I’m the straw that stirs the drink” characters—Judge has taken the 2017 Major League Baseball world by storm.

And I’m not talking about his stats (current MLB home run leader), which are outstanding …

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Relationships: Success Is All About Me Changing Me

On the evening of July 3, 1979, Karen and I sat on the grass at Stewart Park in Ithaca, New York. I had just handed her my softball mitt. When she opened it and spotted the microscopic $395 “diamond” ring, I said, “You’re a great catch!”

It was her turn:

“Nope.”

“Uh-uh.”

“I’m not marrying you.”

Hmm, this was not going according to plan. Denied thrice by my 18-year-old quasi-girlfriend.

I say “quasi” because just weeks before, I’d broken up with her, which hurt her and her mom. I later learned that my kids’ future grandma uttered these words:

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Interviewing: 3 Ridiculously Obvious Traits to Hire

The content below works for those interviewing and those being interviewed. Enjoy!

If you recruit, interview, and select people, here’s our counsel: Hire CHARACTER over CREDENTIALS.

In the Outstanding! book, we share a client’s response to this philosophy:

“You know, John, we do hire based on perceived skills, background, and education, but come to think of it, we almost always fire on the basis of character, or should I say, the lack of it. We have it backward.

Yep. Most organizations do.

So let’s explore three ridiculously obvious—but often overlooked—character traits to bring into your organization …

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13 Reasons To NOT Work In Retail

The Premise

There are many jobs where a person never interacts with the public, but retail isn’t one of them. Whether serving food and drink at Olive Garden or Starbucks, handling transactions at Wells Fargo, cutting hair at Great Clips, selling blouses at Nordstroms, or purveying patio furniture at Christy Sports—you’re going to interact with buyers. You know …

  • Those folks who pay our bills.
  • The lifeblood of our business.
  • The people who vote with their dollars.
  • Those who tell (or don’t) friends about us.

The Story

When I called Christy Sports Friday morning, the fella answering spoke so fast, I didn’t get his name. I asked if our deck chair had arrived. When he put me on hold, I was cut off. I called back. Reaching him again, he made no mention of the phone troubles, but informed me the truck hadn’t come and “won’t be here until Monday.”

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Accountability: Knowing the Limits of My Knowledge

Here’s what I know: I don’t know a lot of stuff about a lot of stuff. I’m always amused by other speakers’ websites that list 19 topics of expertise. I think, Wow, they are way smarter than I!

As a citizen of the USA, I feel the same way. Candidly, most things that happen in the world are simply beyond my knowledge, so I’m careful to NOT offer an opinion for fear this truth will be revealed:

I suffer from ignorance.

When it comes to organizing/managing a White House staff, taking military action, relating to world leaders of powerful nations, or improving health care and immigration—I know … nothing.

Why? …

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Parenting: Time For This Pendulum To Swing Back

Not all of our subscribers are parents, but you all know some parents—so please forward this QBQ! QuickNote to them! Thank you!

If you want to grow as a parent, grab a copy of Raising Accountable Kids today!

The Parenting Problem

Exasperated, a young mom at the hair salon exclaimed, “My 4-year-old is driving me nuts! When he goes to Target with me, he screams and whines every single time till I buy him something!”

My wife, Karen, the slow-to-give-unsolicited-advice experienced mom and grandma, was nearby. She politely said … nothing.

Then the Millennial Mom’s frustration poured out: “I just don’t know what to do. I don’t know how to stop it!”

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The #1 Mistake Managers Just Keep On Making!

Have The QBQ! Workbook yet? Practical, powerful, and personal!

There might be a million mistakes managers make, but the one we’re covering today is #1. First, let’s look at an example of sound judgment and skilled people management.

Good Managers Grow

I’ve watched Judy grow from a 23-year-old business newbie to a vice-president. She’s gone from vendor to friend to family over 20 years. I call her “Daughter #8,” with only six Miller girls and a daughter-in-law coming before her.

She didn’t begin her career to become an “executive”—but that’s what she is today. Her demeanor is sweet, kind, sensitive, helpful. I can make her giggle easily with my brilliant wit and charm.

This leader is no “meanie poo,” that’s for sure. But she did fire someone recently. If you think that makes her a meanie poo, you should not be in management.

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