5 Management Mindsets That Kill Training

Learning 2

Allow me to give a “shout out” to some QBQ! training clients. Please bear with me, there’s an important message coming.

Dave Field of Interprint, Inc. in Massachusetts—2005

Debbie Slocum of Husqvarna Construction Products in Missouri—2006

Jeff Clark of Toshiba America Business Solutions in South Dakota—2012

Don Burstow of Burstows Funeral Care in Toowoomba, Queensland, Australia—2015

The dates shown denote when each client began using “Personal Accountability and the QBQ!” training.

I mention these executives because they do what most management folks don’t:

“My boss isn’t perfect! What should I do?”

businessman screaming with flames coming out of his mouth

Last month we published this piece: It’s a NO EXCUSES Moment For Management

Some of you asked, “How should Mandy have handled it?”

Well, here’s what you do when you don’t have the perfect boss.

Our story is about a subordinate/boss or, if you prefer, associate/team leader relationship. If you’re in one of those roles, or ever plan to be, read on …

From Rob, a reader of the QBQ! book:

Time Management: 6 Reasons To Have Deadlines

Retro Parking meter isolated on white with clipping path

When I was 15, my sister, Lucy, older and wiser by seven years, said something that didn’t make sense to my teen brain:

“If you want something done, give it to a busy person.”

More than forty years later, I recall how that statement confused me—but I get it now.

People with a lot to do already have momentum, vigor, and the systems and tools in place for efficient living. They’re the best candidates for handling a task, solving a problem, or assisting a person, team, or organization in achieving a new goal. 

And, busy people also have …

Got Anger? How Anger Prevents Accountability

Closeup portrait Angry young Boy, Blowing Steam coming out of ears, about have Nervous atomic breakdown, isolated grey background. Negative human emotions, Facial Expression, feeling attitude reaction

Note! See John share “Got Anger?” on Periscope/Youtube here!

I’ve noticed something about people who day in and day out practice PERSONAL ACCOUNTABILITY:

They’re in control.

They don’t fly off the handle or overreact. They don’t allow anger to take root, shaping their behaviors.

Being human, though, we can have anger that prevents us from being accountable. Here are three anecdotes:

It’s a NO EXCUSES Moment For Management

Follow QBQ! on Periscope and Twitter using @QBQGuy

mgrs mirror final

The subject line in the email from Mandy’s manager said “Whereabouts?” and abruptly began with, “Where are you?”

Mandy, a 25-year-old shared employee, works for two organizations. The two entities—each with less than 50 staff—have financial connections and mutual marketplace interests. They collaborated in Mandy’s hiring and split her salary.

She began her employment two months ago—and now’s there’s a problem …

5 Questions Only People With Careers Can Answer YES!

Watch John G. Miller teach this blog on Periscope here!

Follow QBQ! on Periscope using @QBQGuy


A tall, white-haired fella stopped, smiled, and pointed at the center seat to my left. As I looked up at him—way up—I decided Tall Man was my inverse. I’m 5’ 6” and he had to be 6’ 5”.

Someone else may have offered this gent the roomier seat. However, with a 4-hour flight on the horizon, I decided to maintain ownership of my exit-row, aisle spot. Selfish me.

Tall Man signaled me to stay put and then stepped over me with ease. Moments later, the “Why were you in NYC?” conversation began …