I finally got this concrete out of the Colorado earth—using every tool I own. But at least I had the tools. This image provides us a clear message: People can succeed—and usually do—when they have the right tools. But in this missive, we’re not talking about physical tools like shovels, vehicles, computers, and smart phones—but rather knowledge, skills, and competencies. And…

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“Hello, how are ‘ya?” “Good to see you!” “Hey, it’s been a while.” That’s how lunch went in the dining establishment that was so fancy, so ritzy, that even the napkins were flecked with gold. As I dined with the top officer of a blue chip insurance firm you would surely know by name (um,…

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People sometimes ask, “Why did you write the QBQ! book, John, and where’d you get the material for it?” Well, here’s where I got it: You. I sold leadership/management training for a decade, sitting in 10,000 hours of workshops with managers and frontline folks. Good people.  Good people who asked bad questions, such as:

  QBQ! reader: My friend quit his job because his supervisor was so controlling. Several more employees left, too. The supervisor’s still there. Controlling people—at work and home—don’t know the damage they cause … Emotional connections are severed. Hurts are hardened. Colleagues, friends, siblings, and offspring drift away. Relationships die. Sad. Solution: emotional maturity. Mature…

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  I love those conflicting two-word phrases called oxymorons … “pretty ugly” “legal brief” “old news” “committee decision” And, “country music.” Another: Adult learning We’re not good at learning because we’ve “mis-learned” what learning is. Learning is not about showing up. Learning is not about going to class, memorizing content, passing a test. That’s called…

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Like little boys everywhere, our 4-year-old grandson, Joshua, can be loud. When my wife, Karen—aka “Grandma Nonnie”—was driving our van recently with Josh and his toddler sister, “Becca Boo,” sitting behind her in their carseats, she asked Josh to lower his voice. Josh complied. But then he turned to his sister (co-conspirator?) and whispered …

Got #CHANGE? If so, let’s explore the “6 C’s of Change.” Every change process in every organization contains these components. It’s good to name them so we know where we are at any given time. Then we’ll share the secret to change. (Hint: It isn’t plastering slogans on cubicle and cafeteria walls.) Okay, here we go…

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