Pre-order our new tool for practicing ACCOUNTABILITY: The QBQ! Workbook
When I wrote the QBQ! book, little did I know people would view it as something other than a tool to bust blame, vanquish victim thinking, and purge procrastination from their organizations and lives. Some readers see it simply as Cathy sees it—a way to describe outstanding customer service. Enjoy her story!
Cathy’s Story of Outstanding QBQ! Customer Service: