Every time I think the corporate world has a handle on this “customer service” thing, I hear an anecdote like the one below.
When we wrote Outstanding!—which Dave Ramsey endorsed because he knows how critical it is to not be mediocre—we included at least five chapters that today’s story could have fit into:
Never Forget Who Pays the Bills
Put People Before Policies
Management Sets the Cultural Tone
Keep “The Mission” Top of Mind
Get Actions in Line with Values
But, since Outstanding! is already written, we’ll use it in this QBQ! QuickNote.
In response to our Outstanding Customer Service: Seize the Moment! blog published recently, Paul sent us his story …