A review of new Outstanding! book

by John Miller @ http://qbq.com . December 29, 2009 . 12:29PM

John,

Just read Outstanding! and your chapter Treat Vendors like People convicted me as I reflected on my failure to return two separate phone calls by my FedEx rep who was calling to introduce herself after replacing my former acct. rep.

In the spirit of your earlier chapter Be Fast, I was moved to action and just left Marilyn a voice mail thanking her for calling to introduce herself and apologizing for my tardiness in responding.

This reader was moved to action. Isn’t that the point of your writing? Here’s part of my new review:

OUTSTANDING!

by John G. Miller Like his other books, QBQ! and FLIPPING THE SWITCH, this book is a practical, no-nonsense, and easy read with lots of useful lessons for both new and seasoned managers. Miller’s extensive background in management consulting for leading organizations enables him to use examples that are both relevant and applicable. Having read his other books, I was expecting more overlap with his signature QBQ! (personal accountability) message. While he includes a chapter titled, Make No Excuses!, the book encompasses many more ideas and principles that distinguish outstanding organizations.

Steve Curtin
customer enthusiast!
T 303.325.1375
F 303.627.9958
steve@stevecurtin.com
www.stevecurtin.com/blog/
Twitter: @enthused <http://twitter.com/enthused>