Outstanding Organizations Know It’s NEVER About The Pickle

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Outstanding! 47 Ways To Make Your Organization Exceptional

customers, customer service, choices, outstanding

This organization with more than 2,630 stores is very likely outstanding, but on this day, a franchise owner and his manager were not. Read on …

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My 29-year-old son, Michael, and I met at a sub sandwich shop down the street. A handy location for us bothand now our former favorite place to eat.

It was never about the pickle.

After interacting with a friendly cashier, we got our sandwiches and sat down. When Michael realized we’d not received our sliced half-pickle, he said to the counter guy, “Excuse me, we ordered a pickle and didn’t get it.” His response?

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Skip The Fads—Invest In Training That Achieves 3 Crucial Results

Looking for training that works? Click here.

personal accountability training, training system, training program, qbq“Dad, I didn’t know you could do that!” declared thirtysomething daughter, Tara, grinning ear-to-ear.

Little 4-year-old McKenna loved what she was seeing, too.

What were they so amazed by?

The QBQ! Grandpa efficiently spinning a Hula Hoop around his waist and hips—and keeping it going!

Hula Hoops, what a fad they were.

From pet rocks to PEZ dispensers to parachute pants to spinners, fads can be fun for kids and adults. However, here’s a truth:

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Want Success? Raise Your Inner Game!

mindfulness, raise inner game, david levin

My wrestling coach dad, Jimmy Miller, had a poem hanging on the Cornell University grappling room wall in the 1960s. Still burned into my brain, here’s an excerpt from “The Man Who Thinks He Can”:

If you think you are beaten, you are;

If you think you dare not, you don’t.

If you’d like to win, but think you can’t

It’s almost a cinch you won’t.

If you think you’ll lose, you’ve lost.

For out in the world we find

Success begins with a person’s will,

It’s all in your state of mind.

Powerful stuff, for sure. If that’s not a poem about mindfulness, I’m not sure what is. And “mindfulness” is a hot topic! 

In the QBQ! book we write, “The old stuff is the good stuff”—so in line with that poem, here’s an old idea that is forever good:

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Crucial Question: When is a customer an inconvenience?

customer service, service, accountability, qbq

The Philosophy

In Flipping the Switch (the companion to the QBQ! book), we write this:

“Organizations don’t serve people, individuals serve people. In the customers’ eyes the institution is only as good as the person they are interacting with at that moment. In other words, the individual is the organization.”

The Set-up

Though I was driving farm tractors and pick-up trucks by age 13, not to mention replacing my 1970 Plymouth Valiant’s water pump and radiator at 20, I’ve never felt super comfortable in auto parts stores. I’m probably not alone.

If there is ever a time to help me feel welcome, it’s in an auto parts store.

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199 WORDS: How Accountable People Think

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thoughts, accountable, positive thinking

Our ability to think is a blessing—and a curse when we don’t control our thinking. Why is it critical to take captive our thoughts?

Because you and I are forever a product of our thinking. A question to ponder:

How well have I disciplined my thoughts recently?

Use this list to “grade” yourself …

20 Thoughts Accountable People Think

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The Challenge of Change: Four Roadblocks


As you explore the four roadblocks we face when attempting to change, ask yourself, “Which of these do I struggle with?” If you’re not sure, share this blog with a trusted partner and request a reality check. You might learn something—about you!

Four Roadblocks to Change

Roadblock #1: Deny 

Minding my own business in the Dubai Grand Hyatt, a knock on my door startled me. Through the peephole, I saw three serious-looking men. Opening the door, I was greeted by an English-speaking gent with a Middle Eastern accent:

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Humility: We Know It When We See (and Feel) It!

In this recent blog, we asked you to watch the video and tell us how many languages the QBQ! book is published in. Hundreds of you got it right. The answer is … 25! The winner of this drawing (5 autographed titles) is … well, we just emailed that person. Is it you?

humility, humble, leadershipWhen an Aaron Judge comes along, we’re spellbound.

That is if we know who Aaron Judge is.

A 25-year-old rookie right-fielder with the New York Yankees—a team known for producing “I’m the straw that stirs the drink” characters—Judge has taken the 2017 Major League Baseball world by storm.

And I’m not talking about his stats (current MLB home run leader), which are outstanding …

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