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Having written several books and training guides, I am fascinated—sometimes frustrated—by typos.

I’ve wanted to scream, HOW DID I MISS THAT!?!? I even wrote a piece about one critical typo here.

So, in search of typo knowledge, I found a piece by Marianne Worley titled, The Truth About Typos and Why You Keep Missing Them.

When I read her insight below, I thought … well, I’ll tell you what I thought after you read her comment:

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quit final image

I just finished a novel where a rookie cop was the heroine. Throughout the book, as scary people tried to do her harm, she kept herself going by repeating a phrase she’d learned as a child:

No medals for quitters!

Quitter. Ouch. Who wants to be called one of … those!? Doesn’t “quitter” just drip with negativity?

Lazy! Unreliable! Untrustworthy! Bum! Sloth!

Are these people bums and sloths?

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humility ocen

“Hello, how are ‘ya?”

“Good to see you!”

“Hey, it’s been a while.”

That’s how lunch went in the dining establishment that was so fancy, so ritzy, that even the napkins were flecked with gold.

As I dined with the top officer of a blue chip insurance firm you would surely know by name (um, if you’re curious, they’re “on your side”), it seemed everyone around us knew him.

We were chatting about the “Personal Accountability and the QBQ!” presentation I’d just completed, and where to take the message of the QBQ! book next inside the organization.

When it was time to leave, we stood, turned toward the front door, stepped slightly to the right, and ….

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Don’t miss our give-away below of 3 autographed QBQ! books!


Organizations that don’t eliminate blame are burning money.

That’s my conclusion from working with more than 1,000 organizations since 1986. In fact, The Question Behind the Question (QBQ!)—a tool for practicing PERSONAL ACCOUNTABILITY—was born as an antidote to blame. Only when individuals engage in accountability, responsibility, and on-the-job ownership will the very real dragons of finger-pointing, culprit-seeking, and blame be slain.

This is when organizations become … outstanding.

But why bother? Does it really matter, this blame thing?

Well, you decide after exploring our itemized list titled …

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Jump over to QBQ! on Facebook and say hello!

Two male friends jumping off dock into lake in mid air

I’ve been asked:

“What if my organization’s culture doesn’t embrace personal accountability?”

“What if my supervisor won’t use QBQ!?” (This one actually became an FAQ in the newly rewritten QBQ! book!)

“What if the people I work and live with point fingers and blame?”

“What if our entire society becomes engulfed in entitlement thinking?!?”

Okay, I haven’t been asked that last one exactly—but that doesn’t mean the concern isn’t real for many.

Anyway, the answer to each of these questions is this: 

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Inspired by last week’s Ansel @ Alamo piece, Dan of Hubbard Family Swim shares this story about two Millennials, Erin and Erin:

John, I witnessed a QBQ! moment at our swim school … 

Our child check-in system—an important tool that enables us to deliver swim lessons in a safe, non-chaotic environment—sometimes fails due to internet or software glitches.

Knowing our system was down, I visited our front desk customer service reps, Erin (18) and Erin (23), and noted they’d printed the names of all of that day’s customers. With highlighter pens and big smiles, they were diligently checking everyone in manually.

Our “service delivery” didn’t miss a beat! Not one parent noticed the computers were offline.  

Nor was there any complaining or blame from the “Erins” such as:

“Really, the computers are down again?”

“Sorry, Mrs. Adam’s, they can’t seem to get it right.”

“When are we going to get better systems around here?”


Dan, excellent example of outstanding service driven by personal accountability.

It’s commonly accepted that management creates an organization’s culture, but in Parenting the QBQ Way we write, “Our children are a product of our parenting.” So, one question regarding young Erin and Erin:

Are the attitudes and actions of these Millennials a result of good management or good parenting?

Comment below!

PS: Do you happen to know a Millennial or two? Send this on to them!
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