JUST99WORDS: “I learned a lot!” You sure?

Posted by John G. Miller

learning

I love those conflicting two-word phrases called oxymorons …

“pretty ugly”

“legal brief”

“old news”

“committee decision”

And, “country music.” :-)

Another:

Adult learning

We’re not good at learning because we’ve “mis-learned” what learning is.

Learning is not about showing up.

Learning is not about going to class, memorizing content, passing a test. That’s called “college.”

Learning is not attending a seminar, listening to a speaker, reading a book.

As written in QBQ! and Parenting the QBQ Way

LEARNING = CHANGE

A learner’s self-talk:

If I’ve not changed, I’ve not learned. 

Simple. Powerful. True.

Have I learned—changed—today?

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JUST99WORDS: The Service Secret

Posted by John G. Miller

extra-mile

David, a Rockwall, Texas Costco photo customer, shares the secret to winning him over forever:

My posters were done when promised. They took the time to retouch the images, removing every blemish. They did it without any request from me. No extra charge! The final product was beautiful. Guess who gets all of my photo business now?

So, is the secret … ?

  • “when promised”
  • “removed every blemish“
  • “no charge”
  • “beautiful”

Nope.

This:

“They did it without any request from me.”

Service, as defined in Outstanding!:

Doing something for another I didn’t have to do.

And who can’t do that?

—————

Where have you received service like this?

Comment below!

Written to be read in under a minute, JUST99WORDS is a fast and snappy ”mini blog” by QBQ! author, John G. Miller. Sometimes practical, sometimes inspirational—and always worth sending on to colleagues, friends, and family!
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JUST99WORDS: It’s All About Me!

Posted by John G. Miller

 John Karen

John, Karen, three active grandkids—and a 34 year, work-in-progress marriage.

In 1991, eleven years married, Karen said, “John, I’m going to marriage counseling. You coming?!”

I went because this relationship is my most important relationship.

I also hoped counseling would … fix Karen. :-)

Instead, I learned this truth—and have learned it again and again:

I can only change me.

That’s really what personal accountability is about, though difficult to get straight in our heads since most believe accountability is for others.

But relationships are also about me …

Me changing me.

Our QBQ! poll results here reveal relationships are on people’s minds.

Now we just need accountability in our actions.

Who’ve you been trying to fix? How’s that been working for ‘ya?!

Comment below!

Written to be read in under a minute, JUST99WORDS is a fast and snappy ”mini blog” by QBQ! author, John G. Miller. Sometimes practical, sometimes inspirational—and always worth sending on to colleagues, friends, and family!
If you’re not subscribed, join us FREE!

JUST99WORDS: The Skeptics Beat the Cynics

Posted by John G. Miller

got-cynicism

Know the difference?

Skepticism:

It’s wise to not buy everything read or heard. Skeptics add value with, “Not sure that’s the best path; can we talk about it?”

A skeptic’s accountable question (QBQ): “How can I make a difference?”

Pushback builds a better mousetrap.

Cynicism:

Cynics doubt the intentions, sincerity, and good will of others—usually management. Cynicism is the cousin to victim thinking. Destructive questions like, “Why are they doing this to us?” are whispered.

Thinking the worst of people is a terrible way to work and live. It tears organizations—and relationships—down.

Be skeptical, not cynical.

Which word describes your organization? How about … you?

Comment below!

*Written to be read in under a minute, JUST99WORDS is a fast and snappy ”mini-blog” by QBQ! author, John G. Miller. Sometimes practical, sometimes inspirational—and always worth sending on to colleagues, friends, and family!
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JUST99WORDS: “Did I?”

Posted by John G. Miller

FRAGILE-tag

My CPA, Bob, just emailed. His business partner passed away. Gone, at 64.

Probable heart attack. Tragic.

My first thought: I was there days ago; did I say hello to Bill?

Then, suddenly, it was Tuesday May 20, 1975, about 5pm. I was days from 17. My dad pulled into the gas station where, in a booth, I collected money for 49 cent gas.

Anguish in his face. Then: “Mom died an hour ago.”

Gone, at 51. An aneurysm.

Did I tell her I loved her this morning!?

Nope. I did not.

I need to call some people now.

Who will you call, text, email, or speak to today? Share below.

*Written to be read in under a minute, JUST99WORDS is a fast and snappy ”mini-blog” by QBQ! author, John G. Miller. Sometimes practical, sometimes inspirational—and always worth sending on to colleagues, friends, and family!
If you’re not subscribed, join us FREE here.

JUST99WORDS: Outstanding Service

Posted by John G. Miller

hertz

*JUST99WORDS

I dropped my family at the San Diego airport and drove the mini-van to the Hertz facility. Once parked, I headed toward the Hertz bus. It was there that Candy (the driver standing outside the vehicle) demonstrated a billion dollars in customer service training:

Receiving a genuine smile and a warm “Welcome aboard!” clearly I was entering a 5 star hotel on wheels.

Minutes later, handing her a $5 tip, I asked, “Candy, has anyone thanked you for your smile today?”

She beamed.

And I thought, Being outstanding really is that simple.

Organizations, please—hire this, teach this.

Leave a comment below telling us about a “Candy” you’ve met!

*Written to be read in under a minute, JUST99WORDS is a fast and snappy “mini-blog” by QBQ! author, John G. Miller. Sometimes practical, sometimes inspirational—and always worth sending on to colleagues, friends, and family!
If you’re not subscribed, join us FREE here.

Never Hear These 3 Dangerous Words Again …

Posted by John G. Miller

Not My Problem

Like little boys everywhere, our 4-year-old grandson, Joshua, can be loud. When my wife, Karen—aka “Grandma Nonnie”—was driving our van recently with Josh and his toddler sister, “Becca Boo,” sitting behind her in their carseats, she asked Josh to lower his voice. Josh complied. But then he turned to his sister (co-conspirator?) and whispered …

(more…)

Rest in This: It’s Okay to Rest

Posted by John G. Miller

oil final final

Oil well? Rig? Pump? Big machine that goes up and down?!?

Whatever it’s called, this thing has sat on the Colorado prairie a third of a mile east of that blue house off in the distance—aka the Miller home—since we moved here over 16 years ago.

Watching it from our back porch for a decade and a half, here’s what I’ve observed: (more…)

The #1 Formula for Defeating Debt

Posted by John G. Miller

app4

I only have one famous friend—his name is Dave Ramsey—and I will forever be in his debt.

Which is a funny statement, actually, since Dave is all about … getting out of debt!

Truly, though, I’m thankful we found each other.

Dave tells the story of how he stumbled across us at QBQ, Inc. whenever I’m on his radio program (recent interview here). He was wandering an airport when he found QBQ! The Question Behind the Question. Like many do, he stood in the book store reading. After getting through most of QBQ!—a one hour read—he “felt so guilty” he decided to buy it.

That began our friendship.

But why did the QBQ! book intrigue him so much? Well, because Dave knows this: (more…)

#CHANGE: 6 C’s and 1 Secret

Posted by John G. Miller

Enter the give-away below … be eligible to win a signed copy of:

QBQ! The Question Behind the Question

change2

Got #CHANGE?

If so, let’s explore the “6 C’s of Change.” Every change process in every organization contains these components. It’s good to name them so we know where we are at any given time.

Then we’ll share the secret to change. (Hint: It isn’t plastering slogans on cubicle and cafeteria walls.)

Okay, here we go … (more…)