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There are many jobs where a person never interacts with the public, but retail isn’t one of them. Whether serving food and drink at Olive Garden or Starbucks, handling transactions at Wells Fargo, cutting hair at Great Clips, selling blouses at Nordstroms, or purveying patio furniture at Christy Sports—you’re going to interact with buyers. You know …
- Those folks who pay our bills.
- The lifeblood of our business.
- The people who vote with their dollars.
- Those who tell (or don’t) friends about us.
When I called Christy Sports Friday morning, the fella answering spoke so fast, I didn’t get his name. I asked if our deck chair had arrived. When he put me on hold, I was cut off. I called back. Reaching him again, he made no mention of the phone troubles, but informed me the truck hadn’t come and “won’t be here until Monday.”
When I asked a simple clarifying question, he became adamant the truck would not arrive later that day (Friday) and his tone was slightly snippy. I say “slightly” because it wasn’t as if he called me names, but there was enough impatience in his voice to cause me to pause. Biting my tongue, I asked his name.
“Oh, I’m Mitch, one of the managers!”
My thought: If a manager is abrupt with customers, I wonder how the employees treat them.
This wasn’t my worst retail moment ever, but it did cause me to ponder something I’ve pondered many times:
Why people get into retail when they shouldn’t.
The Reasons To Get Out
Which leads us to our baker’s dozen of reasons to not work in retail. But before we get there, a final comment on the deck chair story: The truck that positively, absolutely, and surely wasn’t arriving till after Easter did come Friday afternoon, just hours after I’d called.
Just saying. 🙂
Anyhoo, please enjoy and share our …
13 Reasons to NOT Work In Retail
1. If you don’t like people, get out of retail.2. If you are not able to smile, get out of retail.3. If you plan to watch the clock, get out of retail.4. If you can’t speak clearly on the phone, get out of retail.5. If you are irritated by customer questions, get out of retail.6. If you habitually complain about the hours, get out of retail.7. If you view customers as an inconvenience, get out of retail.8. If you Snapchat your friends while you work, get out of retail.9. If you quit mentally long before it’s quitting time, get out of retail.10. If you are unable to answer the phone cheerfully, get out of retail.11. If you can’t keep a defensive tone out of your voice, get out of retail.12. If you regularly switch employers for an extra .50/hour, get out of retail.13. If you refuse to learn everything about your product line, get out of retail.
Post a comment on this blog and we’ll enter your name into our drawing for the 6 Outstanding! hardcover books pictured above!